Prior to establishing Servicely, Dion Williams, our founder, was the force behind Keystone Management Solutions, a professional services firm that pioneered the introduction of ServiceNow in the APAC market. Over a period of 10 years, Keystone successfully deployment of ServiceNow to more than 400 customers globally. At the time of exit to DXC Technology, Keystone was the largest ServiceNow partner in the region.
Post this significant milestone, Dion embarked on a thoughtful period of reflection and ideation. Equipped with extensive experience in the service management domain he aspired to develop a ground-breaking platform, integrating the flexibility and power of past systems while addressing the limitations of traditional methodologies.
In addition, he recognized that artificial intelligence had matured enough to play a critical role in enterprise systems. Although numerous companies were leveraging AI for their conversational support bots, the vision was to achieve a more comprehensive workflow efficiency by deeply embedding AI into the system architecture.
Once the vision was crystallized, Servicely was launched, creating a platform that is spearheading a generational shift in service management and low-code workflow technology.
