Stuart is CXO at Transputec, responsible for driving a consistent, high-quality experience across every customer touchpoint. He brings a practical, delivery-led perspective on how organisations improve service quality, align teams, and turn customer experience into measurable business outcomes.

Stuart will share real-world insights on what actually moves the needle for leaders balancing operational complexity, customer expectations, and growth.

Dion is the CEO of Servicely, where he’s helping enterprises move beyond task automation to AI that actually executes work and delivers outcomes. With 25+ years in IT service management and multiple successful exits, he brings a mix of deep operational experience and founder-level pragmatism.

Dion will share what’s genuinely working with AI in service delivery today, what’s overhyped, and how leaders can apply agentic AI to improve productivity, service quality, and customer experience at scale.

Stephen is a technology and business transformation leader focused on helping organisations modernise operations through scalable, enterprise-wide service and workflow transformation. His extensive experience includes managing director of Unifii and now CEO of Bayanex.

Stephen regularly writes and speaks on how organisations can simplify complexity and deliver better outcomes through modern, AI-enabled service management and ecosystem-led transformations.

Margaret is a business transformation leader with over 25 years’ experience advising executive teams and leading large-scale, cross-functional change for global organisations.

She is currently the CEO of Arkana Rama, a leading IT strategic advisory firm. She has held senior leadership roles at Accenture, IBM, Capita, and Xchanging, delivering enterprise-wide transformation across HR, Finance, IT, and shared services. Her experience spans highly regulated, multinational environments, where she is known for driving sustainable change, commercial outcomes, and high-performing teams.