
Vibe Coding is Here.
See it in Action for ITSM.
Instead of backlog-heavy, slow-to-configure workflows that depend on specialists, vibe coding introduces a new model: Prompt-driven configuration + AI agents that execute work end-to-end.
It’s faster to build. Faster to change.
And it unlocks service operations that can keep up with the business in real time.
See it in action today.
February 19th
2pm - 3pm
GMT
Online
from "Resolve tickets" to "build outcomes" in minutes
Most service management platforms were built for a different era, where workflows are slow to configure, humans handle triage and routing, automation is stitched together piece by piece, and meaningful improvements sit in backlogs for months instead of being delivered when the business actually needs them.
Today, ITSM leaders are looking to use AI to make meaningful impact but struggle to give power in the hands of delivery teams.
Vibe Coding breaks that model. And it's real today.
This session will cover:
How the flow of work and user experience is improved in minutes using prompts
Build AI Agents to auto-triage, route, and resolve high-volume requests
Reduce repetitive manual handling and follow-ups
Live demo and prompting to bring real use cases to life

Featured Speakers

Trusted advisor within Agentic AI, LLMs, prompt engineering and how these technologies can enhance process efficiency together with machine learning and pattern matching.

Leading global service delivery transformations across service desks, focusing on highly complex, regulated and process heavy industries.


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