IT SERVICE MANAGEMENT

Servicely is built on agentic AI, not bolted on.

This means we have AI running across every workflow and a second pair of hands with everything your teams do. From Co-Pilot, Virtual Agents all the way to conversational AI. Servicely anticipates and resolves issues in the background and speeds up resolutions signficantly faster.

With other organisations that have bolted on AI, the full functionality is limited.

Yes, Servicely provides a true alternative platform for organisations looking for a feature rich ITSM platform that also can scale to ESM.
We have all the essential features your IT teams need to support the entire organisation.

ITSM refers to managing IT services specifically, while ESM applies those same service management practices across the business. ESM supports departments like HR, finance, and facilities using one consistent system.

Servicely has both ESM and ITSM capabilities out-of-the-box.

Agentic AI, sometimes referred to as autonomous AI or AI agents, are AI systems that can act autonomously with intent, make decisions and execute tasks to achieve specific goals, with minimal human intervention. Unlike generative AI, which focussed on creation of content, Agentic AI uses deep learning and real-time data processing to make decisions, plan actions and execute them. Servicely's AI is agentic and we have this built in, not bolted on.

An AI Copilot is an advanced AI model designed to assist professionals in getting their day-to-day work done by providing real-time, intelligent and contextual support. This uses generative AI (GenAI) and large language models (LLMs) to create natural, conversational interactions.

Within Servicely, our native AI copilot operates independently and via prompts to help service agents identify and more qucikly resolve service incidents and requests.

Servicely’s AI virtual agent plays a critical role in transforming the service management of our customers, and can handle a wide range of functions:

• Resolve common incidents
• Carry out actions across integrated systems
• Log or fulfill requests
• Answer questions and surface knowledge, documents and other information

Servicely delivers an ITIL-aligned Incident Management process through its out-of-the-box pre-configuration. Servicely brings to the table extensive experience, having implemented hundreds of real-world service management solutions across a diverse range of customer sizes and process maturities. This wealth of real-world knowledge is encapsulated within the product as a baseline configuration, ensuring that it adheres to ITIL standards.

The incident management process in Servicely is specifically designed to align with ITIL frameworks, which aids in enhancing our customers' ITIL process maturity without necessitating significant process re-engineering. This best practice, out-of-the-box approach enables customers to accelerate their go-live timeline, often within a matter of weeks. This streamlined implementation process not only optimizes efficiency but also significantly reduces the lead time and complexity traditionally associated with adopting new ITIL processes.