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Modern Service Management Built for fast moving enterprises
Businesses harnessing the power of servicely
From ITSM Out-the-Box to a full suite of solutions.
The difference is our Built in AI
This means every ticket, problem, workflow and solution is powered by advanced AI capabilities to deliver seamless delivery across every part of your organisation.
Common Use Cases:
- IT Agents: Continuously monitor systems, automatically diagnosing the root cause of issues the moment they arise and taking corrective action instantly - restoring services before users are impacted.
- Finance AI Assistants: Connect directly with your ERP and accounting platforms to manage repetitive finance tasks automatically, reduces manual errors and ensuring faster, more accurate processing.
- HR AI Assistants: Understands your company’s policies and uses embedded knowledge to craft accurate, compliant responses automatically. Employees get clear, consistent answers in seconds to improve HR efficiency and reduce response times.
Key Benefits
Accelerate and Automate Service with AI Service Management
Speed up and automate service delivery with the power of self-learning AI. Not only does our AI augment human expertise, it also takes over routine tasks, freeing your team up to focus on higher-value work that matters most.
A Single Platform for Service Management
Transform your service delivery with a single, infinitely-flexible platform. Fully configurable, Servicely breaks down silos, creates a unified system of record and action, and streamlines your entire organisation’s operations—empowering every team to move faster and smarter.
Faster Resolutions and Happier End-Users
Resolve issues quickly and amplify end-user satisfaction with the power of AI and automation. Empower end-users to find information, resolve issues, and make requests all in one seamless platform, giving them the confidence to get the help they deserve and focus on what truly matters—driving their work forward.
Delivering outstanding outcomes
FAQs
Servicely is a highly-configurable cloud-based service management platform focussed on transforming service delivery, eliminating barriers to work and data silos, and making work flow. Servicely provides a single system of record for service management across your entire enterprise, from IT to HR, customer service, legal, project management and more. With your processes transformed and digitised with Servicely, you can build workflow automation and orchestration processes to reduce manual work and speed up your service delivery. Most importantly, Servicely was born in the era of AI, and it’s native AI can be utilised as a 24/7 virtual agent, copilot to your service teams, and so much more.
Servicely can become the single source of record for service management across your entire business. The platform is highly configurable and extensible, allowing for solutions that deliver:
- Enterprise Service Management
- IT Service Management
- IT Asset Management
- HR Service Delivery
- Project Portfolio Management
- Customer Service Management
- SecOps management
- Risk Management
- Legal Service Delivery
Servicely is a no-code/low-code platform that enables users to build complex workflow orchestrations, with robust integrations across a range of platforms and systems.
Servicely was founded on the principle that enterprise software should be accessible, affordable, and deliver exceptional value to customers. To uphold this commitment, we have designed a pricing model that is transparent, straightforward, and predictable. Our goal is to eliminate complexity and ensure there are no hidden costs or unexpected charges, allowing customers to make informed decisions with confidence. By combining simplicity with flexibility, we deliver a best-in-class value-for-money solution that supports our customers in achieving their business objectives efficiently and effectively.
If you’d like to get an understanding of what Servicely will cost for your business, get in touch with our team here.
In our experience the migration from another service management platform to Servicely is far easier than most customers anticipate. The reason for this is two-fold, firstly Servicely is delivered with a high level of ITIL aligned pre-configuration, meaning much of the configuration you require is there out the box. Secondly, Servicely is a no/low-code platform, this means even if you have done complex configuration on your current platform, this can easily be migrated to Servicely.
Migration effort is significantly less than what you would think, your current platform instance is effectively the blueprint of your requirements, our team are well versed on a range of service management platforms and are able to easily and quickly understand your current configuration and migrate this to Servicely configuration.