Tickets classified with blinding speed and accuracy using natural language understanding.
Self-service chatbot automations built in.
Automatically learn and automate workflow using AI.
Everything you'd expect. Plus a lot of surprises.
Track and resolve customer cases through the lifecycle, with seamless routing and handoff.
Routing & Escalation
Automatically classify and route requests to the right person, every time.
Service Level Management
Manage internal and external SLA compliance, track multiple SLAs per case.
Automate common responses via machine learning, no analysis or configuration required.
Automatic ingestion and processing of email, portal and social. Allow users to access via their preferred channel deflects voice calls.
AI Virtual Agent
Give customers the benefit of AI self-serve capability. Deflect calls and reduce customer wait time.
Dashboards & Reporting
Use our single platform for reporting with real-time dashboards, or integrate with 3rd party BI systems.
Improve Customer Satisfaction
Reduce time to resolution and accuracy of solution. Customers spend less time with support and more time using the product.
Integrate with CRMs, identity, BI, knowledge bases. Custom integrations are rapid and painless.
Integrate with internal and external knowledge bases, and use deep learning to surface the right solutions at the right time.
Apply different workflows and SLAs to different queues based on issue classification, customer type, product and more.
Leverage Service Agents
Leverate agents' capacity for listening, forming connections and providing empathy, and reduce their time on repetitive, time-consuming and low-value tasks.