Managing business service demand and supply through a common platform, portal and service catalog
Enterprise workflows, standard or custom
Deploy ITSM, HR, Customer Service, Facilities, Finance, MSP, Telco, PPM workflows and more.
Simplicity and empowerment for your employees and customers
Give your employees or customers a single destination for service interactions. Drive efficiencies by allowing employees and customers to help themselves.
Lower the barrier to engagement
One portal for every request. Users or customers can make requests in plain English, and our intelligent agent will provide the service
Get started straight away
Low time to value with a rich set of out-of-the-box modules and workflows.
Self Service Portal
Shift left by allowing employees and customers to meet their own needs in real time.
Portal is fully configurable for content, widgets, look and feel
Full enterprise-wide service catalog is easy to configure and populate
Give access to semantic search of knowledge articles across any connected knowledge repository
Natural Language Understanding
Sofi, our NLU AI Virtual Assistant, can handle requests from any area of the business from one interface.
Offload repetitive and time-consuming task from service agents across the business
Free up resources for strategic and project work
AI is easily configured and learns quickly
Integrate Workflows Across the Business
Choose from a rich library of workflow modules to meet your enterprise workflow demands.
All workflows exist on the same system of record
Rich interconnectivity between workflow areas due to single underlying platform
Knowledge, requests and catalog items can be exposed via the service portal, with role-based security
"We started looking at Servicely for ITSM, but we quickly realized there was a more broad value proposition to be captured. We now have Servicely embedded in several key parts of the business, and we have a roadmap for rolling it out more widely." CIO- Financial Services
Any request that cannot be self-served is automatically categorized and routed to the right team.
Tickets are created with the full context of the user, the ticket history, and any resolutions already tried
If the routing is inaccurate the system automatically learns
Teams can be notified by any channel when a new ticket is in their queue
Users and customers can interact via the portal but also via email and social channels like Slack, Teams, WhatsApp and more.
Routing all channels to AI chatbot allows for 24x7 automated resolution of many issues
Intelligent parsing, classification and response to emails extends self-service footprint
Users get the support they want, when and how they want it
"Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well." VP IT Ops - Healthcare
Rich feature set across all workflows
Manage business resources like people, parts and assets.
Manage any type of work like service requests, orders, repairs.
Manage service levels for interdepartmental processes.
One conversational AI to address all incoming requests
Field requests from channels like the service portal, email, Slack,Teams and more.
Self-learning AI rapidly determines best-fit responses to common issues.
Natural Language Understanding (NLU) allows users to make requests in plain English.
Flexible and fine-grained security model
Governance and auditing over access to sensitive data.
Overlay many enterprise workflows over a single service integration layer without compromising security.
All the benefits of one platform while maintaining controls.