IT Service Management

Adopt ITIL best practices

Boost staff productivity

Single system of record

Get your environment under control

Make It Easy for Employees

One destination for enterprise service and information requests. Empower employees and customers to resolve support issues, submit forms, find knowledge and log tickets.
  • Single destination for employee support requests.
  • Fully searchable service catalog.
  • Embedded AI assistant.
features

Rapid 24x7 resolution with AI

Conversational AI bot uses Natural Language Understanding (NLU) to understand and resolve user or customer issues.
  • Natural Language Understanding of user intent
  • Surface knowledge, perform systems administration tasks
  • Get service via email, self service portal, Slack and more
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Comprehensive ITIL Support

Out-of-the-box support for standard ITIL practices, plus the ability to modify them to suit your processes.
  • Incident, Request, Problem and Change processes
  • Asset, CMDB and Contract management
  • Integrate with other configuration item data sources
"Servicely had all the key ITSM processes in one package. We considered a number of alternatives but by the time we added in the extras required to do what we needed, it became apparent that Servicely represented exceptional value- not even considering the AI capabilities."

 Head of Service Desk - Real Estate

features

Knowledge At Your Fingertips

Federate and index knowledge from Servicely and external knowledge sources. Surface knowledge to help users and customers. Accelerate knowledge transfer within the service desk.
  • Build knowledge into Servicely or federate existing knowledge bases
  • Use AI Natural Language Understanding for powerful and accurate indexing
  • AI issue categorization surfaces the right knowledge at the right time
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AI Boosts Agent Productivity

AI to assist service agents at every turn, automatically identifying and streamlining repetitive tasks and actions.
  • AI assists with classification, diagnosis and action selection
  • Save up to 50% of staff time
  • More accurate classification data
"There are lots of ITSM tools out there. We had one that was adequate, but the efficiency that Servicely brought to those support processes made it compelling to move to Servicely."
Director of IT- Transportation

More Features

Asset management integrations

  • Integrate with popular sources of asset data
  • Merge with other data sources within the service desk
  • Inform incident, request, problem and change processes

Self-learning automation

  • AI watches service agents performing routine tasks
  • AI learns how to do them and suggests popular actions to agents to accelerate resolution
  • Once high confidence has been reached, full automation is possible

Integrate ITSM processes with wider enterprise

  • Orchestrate IT response to external workflow demands from other business areas
  • One ticket can initiate complex cross-silo processes like onboarding / offboarding
  • Integrate into tools for identity, directory, RMM, HR, ERP and more
Ready for a Demo?