Intelligent ITSM
Service Desk with ITIL ready processes,
including self-service portal & virtual agent
Servicely is charting the future of IT Service Management with in built intelligence to help you shift left, reducing workload on the Service Desk while delighting your customers. Unlike other service desk tools, Servicely was developed in the age of Artificial Intelligence to help organisations improve automation and efficiencies without compromising service experience.
Run IT like a business on a single system of record
Incident
Management
Get your business back to business with intelligent diagnosis.
Configuration
Management
Track CI lifecycle, model service relationships for impact analysis
Self-Service portal
Federate self-service across the business in a single portal
Problem
Management
Identify root cause to prevent future disruptions
Knowledge
Management
Integrate with internal and external knowledge for right info at the right time
Virtual Agent
AI powered virtual agent to solve more issues at self-service
Change
Management
Streamline production changes and manage risk
Service Level
Management
Manage internal and external SLA compliance
Intelligent Routing
Track CI lifecycle, model service relationships for impact analysis
Request
Management
Streamline production changes and manage risk
Dashboards & Reporting
Single platform for reporting with real-time dashboards
Intelligent Actions
Track CI lifecycle, model service relationships for impact analysis
No delays or growing pains
Our ITIL service desk is ready for you to start using straight out of the box, with our advanced AI technologies available to your employees from Day 1 — no custom development or extra engineering resources necessary.
Enhance your incident management process
Incidents are, unfortunately, unavoidable when running a business. Make sure that, when they do happen, they are dealt with quickly and effectively so you can get back to work faster. Our ITIL service desk software brings our innovative AI to augment the incident management process for quicker response and more satisfied users every time.
Our AI software uses deep learning technology to understand incidents, prioritising incoming requests to help your agents address the most pressing issues (and routing them quickly to the correct teams). It also establishes links based on the text found in similar open cases, making it easier for your IT employees to identify developing major incidents before they can become a larger issue.
Knowledge base that works for you
We believe that your knowledge management processes can always be improved. That’s why we’ve designed our ITIL service desk software to use a single enterprise service model — meaning that all employees across your business can access the information they need — and created an intelligent AI that can learn from your knowledge base, service agents and users to better address incidents and service requests
Make changes to your business seamlessly
Improve the transparency, clarity and adoption of your organisational changes with an ITIL integrated change management system. Combining this with your other ITIL processes means that it’s simpler to perform risk management evaluations and keep impacted users up to date without experiencing too many disruptions to your business.
Solutions
Simplify service requests
Your employees have better things to do than to answer the same five questions over and over again. Our automated ITIL service desk and intelligent virtual agent provides easy access to answers for common service requests and queries, freeing up your service desk for the tricky things and letting your employees get back to work.
And, with our Service Catalog available to all of your employees, your managers and analysts have more control and can easily publish new items as needed without the help of a developer, eliminating paper usage across your company and cutting the costs and time normally associated with cultivating a catalog.
Service Catalog
Improve productivity and streamline common requests using the intuitive Service Catalog design to be configured business managers.
Service Catalog Items are automatically index and included in the Virtual Agent responses, saving time for employees having to browse multi-layer catalog categories.
Include comprehensive workflows with approvals to digitise paper-based forms
Keep better track of your assets
With our advanced AI and comprehensive enterprise service model, asset management has never been easier. Our ITIL service desk software helps you access and manage your consolidated asset database, saving time and helping you spot any potential areas of concern before they become problems.
Ready to take your ITIL processes to the next level?
To find out more about how our ITIL service desk software can bring intelligent ITSM to your business, check out our demo Service Desk or get in contact with one of our experts today.