With out-the-box ITIL aligned Problem Management, Servicely is ready to use with minimal configuration required by the customer.
Link Incident records to a Problem record and communicate work arounds with a single update.
Link a Problem record to a Change Request and have the Problem and all linked Incidents auto resolved when the Change is implemented successfully. Work Arounds can be created as Knowledge articles and are automatically suggested when the system identifies a related Incident, auto add a new Incident to open a problem record.
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Identify the root cause and impacted services using the integrated CMDB data model
Provide Service Agents with known-errors using NLU to match Incidents with Problems
Communicate and Resolve all related Incidents via single view of Problem record