What is Problem Management?
In the ITIL framework, a Problem is defined as the cause, or potential cause, of one or more incidents.
Problem Management includes the activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems.
It is also responsible for ensuring that the resolution is implemented through the appropriate control procedures, especially Change Management and Release Management.
Servicely supports organisations with a platform for full life-cycle Problem Management.