AI powered Service Desk to get your business back to business.
Comprehensive out-the-box ITIL Service Desk with pre-configured best practice ready to use.
Automated Self-Service reduces load on the Service Desk while guided assistance helps Service Desk staff reduce call handle time by
3X, improving service experience and productivity across the business.
Smart | Simple | Better
Resolve issues instantly and immediately with AI automation
Identify problems and provide known errors and work arounds
Understand risk and impact with integrated Change and Devops
Automate Request Management with Virtual Agent and intuitive Service Catalog via Portal, Slack or Teams.
Break down Knowledge silos with Federated Knowledge with NLU intelligent search.
Manage service contracts, maintenance
and warranties from a single view
HR Request Management
Manage HR requests with a single system of record.
Automate self-service resolution with AI powered virtual agent with warm hand-off
Track and manage configuration items including dependancy mapping
Achieve service commitments with SLA's, OLA's and Underpinning Contracts
Custom dashboards with realtime updates and drill down. Easy export for data warehouse support.
Secure integration support for REST and other industry standard standards