AI powered Service Desk to get your business back to business.

 

Comprehensive out-the-box ITIL Service Desk with pre-configured best practice ready to use. 

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Automated Self-Service reduces load on the Service Desk while guided assistance helps Service Desk staff reduce call handle time by

3X, improving service experience and productivity across the business.

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Smart | Simple | Better

Incident Management 

Resolve issues instantly and immediately  with AI automation 

Problem Management

Identify problems and provide known errors and work arounds

Change Management

Understand risk and impact with integrated Change and Devops

Request Management

Automate Request Management with Virtual Agent and intuitive Service Catalog via Portal, Slack or Teams.

Knowledge Management

Break down Knowledge silos with Federated Knowledge with NLU intelligent search.

Contract Management

Manage service contracts, maintenance 

and warranties from a single view

HR Request Management

Manage HR requests with a single system of record.

Virtual Agent

Automate self-service resolution with AI powered virtual agent with warm hand-off

CMDB

Track and manage configuration items including dependancy mapping

SLA Management 

Achieve service commitments with SLA's, OLA's and Underpinning Contracts

Reporting

Custom dashboards with realtime updates and drill down. Easy export for data warehouse support.

Integration

Secure integration support for REST and other industry standard standards