Servicely ITSM
AI powered Service Desk to get your business back to business.
Comprehensive out-the-box ITIL Service Desk with pre-configured best practice ready to use.
Automated Self-Service reduces load on the Service Desk while guided assistance helps Service Desk staff reduce call handle time by
3X, improving service experience and productivity across the business.
Smart | Simple | Better
Resolve issues instantly and immediately with AI automation
Identify problems and provide known errors and work arounds
Understand risk and impact with integrated Change and Devops
Automate Request Management with Virtual Agent and intuitive Service Catalog via Portal, Slack or Teams.
Knowledge Management
Break down Knowledge silos with Federated Knowledge with NLU intelligent search.
Contract Management
Manage service contracts, maintenance
and warranties from a single view
HR Request Management
Manage HR requests with a single system of record.
Virtual Agent
Automate self-service resolution with AI powered virtual agent with warm hand-off
CMDB
Track and manage configuration items including dependancy mapping
SLA Management
Achieve service commitments with SLA's, OLA's and Underpinning Contracts
Reporting
Custom dashboards with realtime updates and drill down. Easy export for data warehouse support.
Integration
Secure integration support for REST and other industry standard standards