Sofi for ServiceNow

Improve Productivity and Employee Experience

Sofi for ServiceNow has been developed using leading AI technologies engineered by the Servicely AI team and made available to ServiceNow customers. Delivering out-the-box integration with ServiceNow to reduce implementation costs and time, Sofi for ServiceNow is installed and configured in under a day.

Unlike other AI solutions that require expensive skills and large data-sets for training, Sofi for ServiceNow can be bootstrapped on minimal data while continuing to learn and improve over time.

Cost effective Self-Service automation for ServiceNow, powered by industry leading artificial intelligence.

  • Improve Self-Service resolution up to 75%

  • Powered by proprietary Enterprise AI

  • Custom language model support

  • Continuous learning

  • Automated Servicenow actions 

  • Warm hand-off to Sevrice Agent

  • Federate knowledge across Confluence etc.


Service Desk Calls

Lower Costs

for Service Desk


Service Experience


Business Productivity


Self-Service Resolution


Call Classification

Sofi for ServiceNow is an integrated part of your Service Desk function to help improve overall productivity and employee service experience. With out-the-box integration to ServiceNow, Sofi is integrates with the older CMS portal or the new Service Portal even if you have developed a custom Service Portal.

Configure Sofi directly from your ServiceNow instance, giving you full control on what data is available to the Sofi backend.

To install and configure Sofi you simply load the update set provided and securely connect your ServiceNow instance to the secure encrypted API using the API key provided.


Sofi does not require an existing knowledge base or historical chat logs to work. If Knowledge is available, Sofi is able use both ServiceNow Knowledge and external Knowledge sources like Confluence and google docs etc. to federate knowledge across silos in the enterprise.

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Understand which high volume requests your Service Desk is dealing to continuously improve Sofi to better serve your employees.

New conversations are easily configured using our proprietary Dialog Manager, designed for use by department managers and business analysts.

No waiting for ServiceNow technical team to configure new dialogs and improve productivity. 

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Sofi for ServiceNow is more than a virtual agent for ServiceNow. Using the Service Agent Assistant, Sofi improves efficiency and productivity of your Service Desk Agents through augmented support by delivering:

  • Intelligent call classification and routing 

  • Intelligent response using exiting ServiceNow templates

  • Intelligent search to provide the right knowledge at the right time