Sofi for ServiceNow

Lower service desk costs

Improved service experience

Improved business productivity

Easy administration

Tight integration with ServiceNow

Sofi for ServiceNow is an integrated part of your Service Desk function to help improve overall productivity and employee service experience.
  • Configure Sofi directly from your ServiceNow instance, giving you full control on what data is available to the Sofi backend.
  • Simply load the update set provided and securely connect your ServiceNow instance to the encrypted API.
  • If Knowledge is available, Sofi is able use both ServiceNow Knowledge and external Knowledge sources like Confluence and google docs etc. to federate knowledge across silos in the enterprise.

Service Agent Assistant

Using the Service Agent Assistant, Sofi improves efficiency and productivity of your Service Desk Agents through augmented support by delivering :
  • Intelligent call classification and routing
  • Intelligent response using exiting ServiceNow templates
  • Get service via email, self service portal, Slack and more

Continuously improve power and accuracy

Understand which high volume requests your Service Desk is dealing to continuously improve Sofi to better serve your employees.
  • New conversations are easily configured using our proprietary Dialog Manager
  • Designed for use by department managers and business analysts, not data scientists
  • No waiting for ServiceNow technical team to configure new dialogs and improve productivity
"We average around 12,500 tickets a month. Previously we averaged 3800 phone calls per month, now we have that down to 2100. Sofi is automating 40% of inbound enquiries, including ticket status checks, guest wifi access, software requests, permission changes etc. It's definitely helped us reduce costs"

 Global Head of Service Delivery/Desk, subsidiary of NASDAQ - listed media company


More than a chatbot

Sofi not only applies AI automation to customer interactions, but also to back-end service desk workflows
  • Automates employee requests
  • Augments service agents
  • Makes every agent your best agent

Help for overwhelmed helpdesks

You can now use for ServiceNow to automate self-service resolution across IT and other business units. Enabling cost effective automation for your enterprise.
  • Automate sysadmin tasks like password requests
  • Fetch knowledge from federated sources
  • Rapidly and accurately classify incoming requests for faster and more efficient resolution by service agents
Ready for a Demo?