Telecoms Service Management

Reduce operational costs

More consistent and reliable business processes

Improve uptime

Improved customer experience

Streamline and Automate Network Operations Processes

ITSM processes tailored for the Telco market.
  • Out-of-the-box telco aligned workflows
  • Create and customize workflows to your business processes
  • Apply AI to accelerate both standard and custom workflows

Comprehensive Ticket Support

Fully functional field services mobile solution.
  • Trouble tickets, preventative maintenance, site work orders, fuel work orders
  • Automated resource assignment based on skills, location, availability, priority or custom criteria
  • Real-time visibility of your work and your workforce.

Site Management

Fully integrated site management capabilities.
  • Projects - site build, colocations, assets, site access
  • Land and tenant leasing
  • Manage fuel deliveries and stop theft
"In the past, the company was met with significant challenges by way of inconsistent power and aging infrastructure. In three months, after implementing Newflow i-CSP, the company has now achieved 99.96 uptime."

 Jim Burns- COO Eaton Towers


Knowledge Management

B2B Portal
  • Customer 360 degree transparent view
  • Telco aligned service requests
  • Embedded AI assistant

Telco Data Schema

tm Forum Aligned CMDB / SID
  • Full classification of all telco assets
  • Streamlines integrations with SID aligned systems
  • Common definition shared by all telcos
"With Newflow i-CSP, Eaton Towers Ghana has exceeded its service levels as the command center is offering it a view of site maintenance, fuel needs, access control, financial costs, service level management and SLA requirements and deliverables, to name a few. In fact the company is now exceeding its SLAs with particular reference to the areas of uptime and availability."

Jim Burns- COO Eaton Towers

More Features

Streamline and accelerate service delivery

  • Eliminate clumsy and inefficient paperwork
  • Increase productivity and improve your bottom line
  • Increase employee and client experience

Asset management integrations

  • Integrate with popular sources of asset data
  • Merge with other data sources within the service desk
  • Inform incident, problem, change processes

Self-learning automation

  • AI watches service agents performing routine tasks
  • AI learns how to do them and suggests popular actions to agents to accelerate resolution
  • Once high confidence has been reached, full automation is possible
Ready for a Demo?