Live Session:
A service desk Built for the future of ITSM.
The way IT service management gets done is changing faster than most teams realise and the change is happening on two fronts at once.
Front one: AI that does the work. Agentic AI in ITSM that goes beyond automating to intelligent execution across all workflows. They work across systems, adapt to changing conditions, and free your service desk to focus on the work that actually requires human judgement.
Front two: AI that builds the platform. What if you didn't need a developer, a consultant, or a weeks-long configuration project to build a new portal, create an AI assistant, write an integration, or spin up a custom app? What if you could describe what you want in plain English and watch the platform build it for you? That's vibe coding for ITSM. And it's not a concept - it's live and in production.
In this webinar, we'll show you both sides of this shift, back to back - and what it means for your service desk.
Thursday 12th March
PT - 10am
CT - 12pm
GMT - 5pm
Live Online
from "Configure the Platform" to "Describe what you want" in minutes
Most ITSM platforms were built for a world where configuration meant consultants, code, and weeks of project time. When AI can build and run the platform itself - that changes everything.
This session will cover:
Live AI in Action - Watch Servicely's agentic AI handle real incidents and service requests autonomously — triaging, deciding, and resolving using real-time knowledge and multi-tool orchestration. Then see the platform configure itself: building AI assistants, writing integrations, and creating full custom applications through plain English prompts. Zero lines of code written by a human.
Real life use cases - We'll walk through three high-impact starting points for ITSM teams ready to move from pilot to production across core service workflows.
AI Q&A from the field - We'll tackle what actually keeps IT leaders up at night: How do you govern what AI can and can't touch? How do you keep design consistent when AI is generating your UI? How do you control costs as token usage scales? What happens to security best practices when AI is writing your code?
Featured Speakers
Trusted advisor within Agentic AI, LLMs, prompt engineering and how these technologies can enhance process efficiency together with machine learning and pattern matching.
Leading global service delivery transformations across service desks, focusing on highly complex, regulated and process heavy industries.
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Don't miss it.