Webinars

https://player.vimeo.com/video/644637912

Beyond Chatbots for Service Desk Automation

Many organisations are seeking ways to improve self-service and reduce the load on their IT service desk or customer contact centre.

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https://player.vimeo.com/video/644637912

The Evolution of Service Desk Software

Service desk software has evolved in distinct stages. While they may seem similar on the surface,

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https://player.vimeo.com/video/644637912

The State of the Service Desk

In late 2020 Servicely did a number of in-depth interviews with CIOs, VP IT Ops and Service Desk Managers.

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https://player.vimeo.com/video/644637912

AI Service Desk Automation

The problem implicit in the service desk operating paradigm

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