AI Service Desk Automation

  • The problem implicit in the service desk operating paradigm
  • Opportunities presented by AI to solve the problem
  • The benefits of Intelligent Service Management

Addressing frequently asked questions, like:

  • Is my data ready to support AI, do I have enough data
  • Do I need to get my Knowledge Base cleaned up before I start
  • What skills do I need, I don’t have any PhD data scientists
  • How do I measure success
  • Where to start