Transform self-service into zero-touch resolution with autonomous service AI agents that move beyond conversation to autonomously complete end-to-end tasks.
SoFi works across your whole organisation — resolving for end users, assisting agents, and configuring the platform for admins.
Give every agent an AI teammate that clears the queue.
If it's sitting in a queue, your system has already failed. SoFi goes beyond triaging and classifying to auto-resolving 75% of incidents with confidence before a ticket is raised — with a full AI team of assistants and agents working behind the scenes.
When a ticket does land, the guesswork is already done. Talk to SoFi about the ticket you're working on in natural language. She reads the ticket data, searches your knowledge base, recommends next steps, and drafts customer replies — like a senior engineer beside every agent, 24/7.
When a ticket does land, the guesswork is already done. Talk to SoFi about the ticket you're working on in natural language. She reads the ticket data, searches your knowledge base, recommends next steps, and drafts customer replies — like a senior engineer beside every agent, 24/7.
Configure the platform by describing what you want.
Stop relying on expensive consultants. Describe workflows in plain English and Servicely AI agents configure the platform for you.
Build complex reports and dashboards, design portals, create governance frameworks, even build entire custom applications — by having a conversation with SoFi. AI-driven configuration turns days of work into minutes. No consultants. No backlog. No waiting.
When a ticket does land, the guesswork is already done. Talk to SoFi about the ticket you're working on in natural language. She reads the ticket data, searches your knowledge base, recommends next steps, and drafts customer replies — like a senior engineer beside every agent, 24/7.
Ask for anything and get the outcome — no forms, no tickets.
Ask for anything — Servicely AI fulfils requests instantly across systems. No forms. No tickets. Just outcomes.
Ask a question in plain language and get the right answer immediately. Servicely AI searches knowledge, checks your systems, and resolves issues before a ticket is ever created.
Slack, Teams, email, portal — Servicely AI meets you in the tools you already use. Just ask.
Servicely AI is embedded across every layer of the platform — detecting, diagnosing and executing work automatically.
Autonomous backend workers. They make decisions, take actions, trigger integrations and monitor SLAs — independently, around the clock.
Multi-turn conversational AI for users, agents and admins — specialised for areas like Incident, CMDB and Reporting.
Single-turn AI actions: classification, summarisation, validation and content generation. Configurable by admins with minimal code.
Scripted actions — API calls and database operations — made available to assistants and agents. Your integrations, powered by AI.
Your AI, no lock-in. Use the models you trust — OpenAI, Azure, Anthropic or others. Mix models by task, control your data, and avoid vendor lock-in entirely.
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