About Servicely

Born in the era of AI, Servicely exists to make work flow by eliminating barriers and silos, elevating the transformative impact of IT teams and technology platforms, and empowering human performance through AI augmentation and automation.

Our Story: Redefining Service Management

The foundation of Servicely is rooted in the deep, extensive expertise of its founding team.

With decades of collective experience in the service management market—including pioneering work with HP Openview, successfully establishing and exiting major ServiceNow partner businesses, and developing intelligentsystems for legacy service management tools—our founders possessed a unique perspective.

Recognizing the maturity and mainstream adoption of AI, the team identified a pivotal opportunity: to move beyond incremental improvements and fundamentally innovate.

Servicely was conceived as an AI-native platform designed to disrupt traditional service management, offering a new standard in operational efficiency, intelligence, and speed.

Servicely was founded to bring this vision to life. Today, we are dedicated to leading organizations into a new era of service management and low-code workflow automation.

Our mission is to empower businesses to streamline complex operations, maximize efficiency, and fully harness the transformative power of applied AI.

Two business professionals, a woman with glasses using a tablet and a man in a shirt and tie, stand in a modern office.

Our AI-First Philosophy and Committment

Two people work at computers; one points to code on a screen, the other holds a document, in an office with diagrams on the wall.

When we founded Servicely, AI was often an afterthought mostly limited to simple chatbots or tacked onto existing ITSM and ESM solutions.

We saw an opportunity to radically transform service delivery by building a platform where AI and automation were the central foundation, not an optional feature.

Our approach is decisively AI-first, but it is designed to augment human expertise, not replace it. We use intelligence to eliminate tedious work, accelerate complex operations, and provide data-driven insights, allowing your team to focus on strategic, high-value tasks.

More than just a solution, our platform is infinitely flexible, extensible, and scalable. It is designed to empower ambitious organizations to thrive and evolve, making Servicely the ultimate platform for navigating an ever-changing landscape.

Our Beliefs

The Servicely platform was built on four core beliefs...

We believe in work

Great businesses use great technology to help great people do great work.

We believe in flow

Work happens best when barriers and silos are eliminated.

We believe in platforms

Making the most of the possibilities of technology means choosing the right platforms.

We believe in the future

In the area of AI-assisted productivity, work will remain deeply human while being increasingly AI augmented and automated.

Three people, two men and a woman, are engaged in a discussion around a laptop at a table in a bright, modern space.

What We Do

After years of working with a wide range of service management platforms, we set out to build something truly groundbreaking. Servicely was created from the ground up to simplify the complexities of AI-driven service management. Our mission was clear: to offer service management solutions that delivers the flexibility and power businesses need—without the headaches of outdated systems or a price tag that makes it inaccessible to most businesses.

At its core, Servicely is a powerful service management platform centred around AI. But it’s more than just another tool; it’s an intelligent system that learns from your best agents, observing how they resolve issues and requests. This knowledge fuels smart machine models that augment your team with automation, improving efficiency and accuracy, while cutting down on call-handling times. The result? Faster, more precise outcomes that drive your business forward, effortlessly.

Woman with blonde hair in a navy blazer smiles and works on a laptop at a desk in an office setting.

Why We Do It

Our mission is to help ambitious businesses realise the full potential of an AI-powered platform, driving transformative results across workflows and processes. While AI is increasingly recognised as essential to modern business systems, we believe self-learning AI is the biggest key to boosting productivity, reducing costs, and simplifying operations.

Many companies started with conversational AI bots, but we saw the bigger picture. True efficiency comes from AI integrated deeply into workflows, enabling seamless collaboration and unlocking maximum potential. Servicely represents a generational shift in service desk and workflow technology, helping businesses rethink how they use technology, people, and processes to stay ahead.

Designed as the service management solution of choice for service and workflow transformation, Servicely eliminates barriers and silos, empowering IT teams to innovate and elevate human performance through AI and automation. Flexible, extensible, and scalable, it adapts to your evolving needs, ensuring agility in a fast-changing business world.

We believe technology should always serve the work, not the other way around. With simplicity, ease, and low/no-code solutions, Servicely enables businesses to innovate without complexity, making IT the quiet heroes of modern day enterprises—and empowering teams to do their best work, faster and smarter than ever before.

Businesses harnessing the power of servicely

I am delighted that we can take the next step in the further development of our company with Servicely. We have found a strong and completely flexible platform to take our ITSM and ESM to a whole new level. We are confident that with servicely we will be able to achieve our vision for our enterprise platform. I am grateful for the good, cooperative partnership and for their product vision.

Roland Gemmert

Head of Business Development Systems

BUCS IT

We couldn’t be happier with the platform and service from the team at Servicely. We’ve had amazing feedback on our service from our customers, our partners are loving the tighter communication, and our support team are having a much easier time managing their workload. We came to Servicely to support the growth of our managed services, and they’ve given us the ability to respond faster, make data-driven decisions, and continue to grow as specialists in digital signage network operations.

Josh Day

Director of Digital Assets

Design to Production

Partnering with Servicely has been transformative for our IT operations. The platform is intuitive and has given us the structure and visibility we were missing. We were looking for a partner that could get us up and running in a matter of weeks, and the team at Servicely moved mountains to get us there. We couldn’t be happier with the Servicely platform and the great team supporting it.

Jamie Murphy

Head of IT

IOR

I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia