Formalise Work Journals & Communications with GenAI

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

Manage Major Incidents and Mobilise Your Response in Microsoft Teams

Managing major incidents under your IT Service Management (ITSM) processes is crucial for mitigating any downtime or disruption to your team. In this video, we walk you through how you can properly manage major incidents in Servicely. This includes how you can; create the major incident, assemble your response team, create a dedicated Microsoft Teams group chat to collaborate with the key stakeholders, and using Servicely's native generative AI to analyse the major incident, group related incidents, surface key information and recommend remediations.

Use Servicely's GenAI to Formalise Work Journals and Communications

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

AI-powered Incident Management Demo - ITSM

Servicely Intelligent ITSM Demo - Automate work and improve the IT service experience

How to fill gaps in your knowledge base - Servicely fills them with AI-driven content, instantly

Servicely leverages advanced generative AI to revolutionise knowledge management by intelligently identifying knowledge gaps and automatically generating high-quality articles. Through real-time analysis of search patterns, unresolved queries, and customer interactions, Servicely pinpoints areas where users are struggling to find the information they need. This proactive approach enables the platform to spot gaps in existing knowledge resources quickly, allowing organisations to respond to customer needs before they turn into support tickets. Once a gap is identified, Servicely’s AI instantly creates new, relevant knowledge articles tailored to answer specific, common questions. This automated content generation drastically reduces the time and resources traditionally required for manual article creation, empowering organisations to continuously expand their knowledge base with minimal human intervention. By keeping knowledge bases comprehensive and up-to-date, Servicely not only improves self-service effectiveness but also enhances user satisfaction and productivity, enabling users to solve issues on their own without having to engage support teams. The result is a smarter, faster, and more scalable approach to knowledge management that adapts to user needs dynamically, allowing organizations to maintain an edge in customer support and satisfaction.

Automating incident summaries with GenAI in Servicely

How Symbio Transformed their Service Management Operations with Servicely

Extreme Shift Left

Getting Started with AI in Service Management

AI Service Desk Automation

Beyond Chatbots for Service Desk Automation

The Evolution of Service Desk Software

The State of the Service Desk

ITSM Overview

Customer Service Management

IT Asset Management

Virtualisation Provisioning

Automate Repetitive Active Directory Tasks

AI-Powered Workflows

Servicely is a sophisticated low-code platform with embedded self-learning artificial intelligence that helps the world’s greatest enterprises become more agile so they can respond to change. Our AI-powered workflow platform helps clients address their most pressing business concerns, such as personalising engagement, automating service, and optimising processes.