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HaloITSM looks modern but its architecture isn’t. That’s why IT teams outgrow it.
Introducing Servicely - the modern, AI native platform.
HaloITSM is a viable ITSM platform designed to improve ticket handling with a simple interface. However, as enterprises scale and complexity grows across sections, HaloITSM's legacy architecture can become a constraint for scaling enterprises don't just need a better service desk - they require a platform that can be configured and extensible across the entire enterprise further than just IT.
Enterprises choose Servicely because it’s built as an extensible, AI-powered workflow engine with an AI-native architecture, built-in automation, rapid configuration, and self-optimising workflows. Servicely is designed to help you customise without re-platforming (low-code/no-code workflows), extend without stitching tools together (open, API-first integrations), and scale beyond IT on a single platform.
DISCOVER SERVICELY
Enterprise grade service delivery, without the cost and complexity.
Scaling organisations choose Servicely for a platform built for enterprise grade delivery out the box powered by native agentic AI that learns, automates and optimises at every step.
ITSM powered by built in AI – right out of the box.
Servicely’s out-of-the-box ITSM platform has all core workflows your IT team need to support the entire business. From ticketing, requests, major incidents to full asset management and knowledge base.
IT Service Management
Manage all IT issues from the common like password resets to complex management.
Incident & Problem Management
Quickly track and resolve incidents to minimise disruption and restore services as fast as possible.
Change Management & CMDB
Easily manage and track changes to your IT environment, ensuring smooth transitions and reducing risks.
Built In Agentic AI that runs right across workflows, not tacked on the end.
Servicely's built in AI gives you a second pair of hands at every step - from proactive issue resolution, ticket deflection and faster SLAs. From co-pilots, assistants, agents and tools.
Configure workflows easily with low-code, no code – no dev needed
Configure specific workflows in days, without the need for dev work or expensive consultation. It's all in your hands.
Ready to scale as you grow – from ITSM to ESM
Expand beyond IT into HR, Facilities, and Customer Service on the same system, enabling a single system of visibility.
Predictable costs with transparent licensing and straightforward implementation
See how organisations like yours are harnessing the power of Servicely.
“We are delighted … the team at Servicely moved mountains to get us there. We couldn’t be happier with the Servicely platform and the great team supporting it.”
“We couldn’t be happier with the platform and service from the team at Servicely… our support team are having a much easier time managing their workload.”
Structure that fuels growth.
“Partnering with Servicely has been transformative for our IT operations. The platform is intuitive and has given us the structure and visibility we were missing.”
“I was initially astonished and later delighted about how easy Servicely is to use, and how effective transitioning manual workflows to automation.”
FAQs
Servicely is built on agentic AI, not bolted on.
This means we have AI running across every workflow and a second pair of hands with everything your teams do. From Co-Pilot, Virtual Agents all the way to conversational AI. Servicely anticipates and resolves issues in the background and speeds up resolutions signficantly faster.
With other organisations that have bolted on AI, the full functionality is limited.
Yes, Servicely provides a true alternative platform for organisations looking for a feature rich ITSM platform that also can scale to ESM.
We have all the essential features your IT teams need to support the entire organisation.
ITSM refers to managing IT services specifically, while ESM applies those same service management practices across the business. ESM supports departments like HR, finance, and facilities using one consistent system.
Servicely has both ESM and ITSM capabilities out-of-the-box.
Agentic AI, sometimes referred to as autonomous AI or AI agents, are AI systems that can act autonomously with intent, make decisions and execute tasks to achieve specific goals, with minimal human intervention. Unlike generative AI, which focussed on creation of content, Agentic AI uses deep learning and real-time data processing to make decisions, plan actions and execute them. Servicely's AI is agentic and we have this built in, not bolted on.
An AI Copilot is an advanced AI model designed to assist professionals in getting their day-to-day work done by providing real-time, intelligent and contextual support. This uses generative AI (GenAI) and large language models (LLMs) to create natural, conversational interactions.
Within Servicely, our native AI copilot operates independently and via prompts to help service agents identify and more qucikly resolve service incidents and requests.
Servicely’s AI virtual agent plays a critical role in transforming the service management of our customers, and can handle a wide range of functions:
- Resolve common incidents
- Carry out actions across integrated systems
- Log or fulfill requests
- Answer questions and surface knowledge, documents and other information
Servicely delivers an ITIL-aligned Incident Management process through its out-of-the-box pre-configuration. Servicely brings to the table extensive experience, having implemented hundreds of real-world service management solutions across a diverse range of customer sizes and process maturities. This wealth of real-world knowledge is encapsulated within the product as a baseline configuration, ensuring that it adheres to ITIL standards.
The incident management process in Servicely is specifically designed to align with ITIL frameworks, which aids in enhancing our customers' ITIL process maturity without necessitating significant process re-engineering. This best practice, out-of-the-box approach enables customers to accelerate their go-live timeline, often within a matter of weeks. This streamlined implementation process not only optimizes efficiency but also significantly reduces the lead time and complexity traditionally associated with adopting new ITIL processes.
Discover Servicely for yourself
See how Servicely can transform operations and accelerate your growth.
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