Modern Service Management Built for fast moving enterprises

Transform your service management, accelerate delivery, and augment agent expertise to deliver exceptional service with the demonstratable benefits of an AI-powered platform.

Our Solutions

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AI-powered workflow automation connects employees, service agents, and tools like SAP, Slack, and Teams for IT service management.

Businesses harnessing the power of servicely

From ITSM Out-the-Box to a full suite of solutions.

Servicely delivers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

IT Service Management (ITSM)

Empower your IT team to deliver ITIL-aligned service faster and easier than ever before.

Enterprise Service Management (ESM)

Enterprise-wide service management centralised into a single platform.

IT Asset Management (ITAM)

Manage your hardware, software, and software licenses in real time.

HR Service Delivery

Put your people first by giving your HR team the tools they need to engage and retain employees.

Project Portfolio Management

Manage projects from start to finish, delivering them on time and on budget.

Customer Service Management

Delight your customers with superb service.

Automated IT service workflow with approvals, task management, AI-powered assistance, and system integrations like SAP.

The difference is our Built in AI

Servicely is built with agentic AI, not bolted on at the end. Our AI capabilities range from AI Co-Pilot, Conversational AI, AI Assistance and advanced AI Orchestration & Automation.

This means every ticket, problem, workflow and solution is powered by advanced AI capabilities to deliver seamless delivery across every part of your organisation.

Common Use Cases:
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- IT Agents: Continuously monitor systems, automatically diagnosing the root cause of issues the moment they arise and taking corrective action instantly - restoring services before users are impacted.
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- Finance AI Assistants: Connect directly with your ERP and accounting platforms to manage repetitive finance tasks automatically, reduces manual errors and ensuring faster, more accurate processing.

- HR AI Assistants: Understands your company’s policies and uses embedded knowledge to craft accurate, compliant responses automatically. Employees get clear, consistent answers in seconds to improve HR efficiency and reduce response times.
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Discover our AI Difference

Discover how Servicely customers are transforming delivery

NST IT Services

How NST IT Services consolidated legacy systems and increased profitability with Servicely.

Read about it

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Key Benefits

Accelerate and Automate Service with AI Service Management

Speed up and automate service delivery with the power of self-learning AI. Not only does our AI augment human expertise, it also takes over routine tasks, freeing your team up to focus on higher-value work that matters most.

A Single Platform for Service Management

Transform your service delivery with a single, infinitely-flexible platform. Fully configurable, Servicely breaks down silos, creates a unified system of record and action, and streamlines your entire organisation’s operations—empowering every team to move faster and smarter.

Faster Resolutions and Happier End-Users

Resolve issues quickly and amplify end-user satisfaction with the power of AI and automation. Empower end-users to find information, resolve issues, and make requests all in one seamless platform, giving them the confidence to get the help they deserve and focus on what truly matters—driving their work forward.

Experience the transformative impact of an AI-powered service management platform—book a demo with our team today.

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Learn More

IT service platform with SAP account status check, automated chat, and progress indicators for services like ITSM and Finance.

Delivering outstanding outcomes

Increase productivity of service teams by

Automate up to

10%

of manual tasks with AI and Automation

Reduce the Total Cost of Ownership (TCO) of service management platforms by

70%

I am delighted that we can take the next step in the further development of our company with Servicely. We have found a strong and completely flexible platform to take our ITSM and ESM to a whole new level. We are confident that with servicely we will be able to achieve our vision for our enterprise platform. I am grateful for the good, cooperative partnership and for their product vision.

Roland Gemmert

Head of Business Development Systems

BUCS IT

We couldn’t be happier with the platform and service from the team at Servicely. We’ve had amazing feedback on our service from our customers, our partners are loving the tighter communication, and our support team are having a much easier time managing their workload. We came to Servicely to support the growth of our managed services, and they’ve given us the ability to respond faster, make data-driven decisions, and continue to grow as specialists in digital signage network operations.

Josh Day

Director of Digital Assets

Design to Production

Partnering with Servicely has been transformative for our IT operations. The platform is intuitive and has given us the structure and visibility we were missing. We were looking for a partner that could get us up and running in a matter of weeks, and the team at Servicely moved mountains to get us there. We couldn’t be happier with the Servicely platform and the great team supporting it.

Jamie Murphy

Head of IT

IOR

I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia

FAQs

What is Servicely?

Servicely is a highly-configurable cloud-based service management platform focussed on transforming service delivery, eliminating barriers to work and data silos, and making work flow. Servicely provides a single system of record for service management across your entire enterprise, from IT to HR, customer service, legal, project management and more. With your processes transformed and digitised with Servicely, you can build workflow automation and orchestration processes to reduce manual work and speed up your service delivery. Most importantly, Servicely was born in the era of AI, and it’s native AI can be utilised as a 24/7 virtual agent, copilot to your service teams, and so much more.

What can Servicely do?

Servicely can become the single source of record for service management across your entire business. The platform is highly configurable and extensible, allowing for solutions that deliver:

Enterprise Service Management
IT Service Management
IT Asset Management
HR Service Delivery
Project Portfolio Management
Customer Service Management
SecOps management
Risk Management
Legal Service Delivery

Servicely is a no-code/low-code platform that enables users to build complex workflow orchestrations, with robust integrations across a range of platforms and systems.

How much does Servicely cost?

Servicely was founded on the principle that enterprise software should be accessible, affordable, and deliver exceptional value to customers. To uphold this commitment, we have designed a pricing model that is transparent, straightforward, and predictable. Our goal is to eliminate complexity and ensure there are no hidden costs or unexpected charges, allowing customers to make informed decisions with confidence. By combining simplicity with flexibility, we deliver a best-in-class value-for-money solution that supports our customers in achieving their business objectives efficiently and effectively.

If you’d like to get an understanding of what Servicely will cost for your business, get in touch with our team here.

How can I migrate my service management to Servicely?

In our experience the migration from another service management platform to Servicely is far easier than most customers anticipate. The reason for this is two-fold, firstly Servicely is delivered with a high level of ITIL aligned pre-configuration, meaning much of the configuration you require is there out the box. Secondly, Servicely is a no/low-code platform, this means even if you have done complex configuration on your current platform, this can easily be migrated to Servicely.

Migration effort is significantly less than what you would think, your current platform instance is effectively the blueprint of your requirements, our team are well versed on a range of service management platforms and are able to easily and quickly understand your current configuration and migrate this to Servicely configuration.

Still have questions?

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