SERVICELY.AI
SMART | SIMPLE SERVICE DESK
Servicely.ai ITSM improves self-service resolution by up to 75% and reduces Service Agent call handle time by over 200% using AI powered automation
WHO WE ARE
OUR STORY
Passionate about simplifying the complexity of using Artificial Intelligence to improve business outcomes. We have developed the world's first Service Management platform with AI at the core to Observe how your best Service Desk Agents resolve issues and request to generates feature-rich machine models for training. We use these models to Augment your Agents with intelligent automation to significantly reduce call handle times.
Our integrated intelligent Virtual Agent uses advanced natural language understanding to understand your employees' requests and resolve them immediately and automatically.
Observe | Learn | Augment | Automate
OUR TECHNOLOGY
Servicely.ai has been architected from the ground up to be an intelligent Platform As A Service (PaaS) targeted for the enterprise customer. At the core of the platform is our proprietary AI engine that uses that latest developments in machine learning and natural language understanding. We combine this with our domain specific language models to allow Servicely to understand your employees's requests from day one.
Servicely uses this understanding to automate diagnosis, resolution and suggest the next best action to the Service Agent. For high volume calls Servicely's virtual agent is able to resolve employee calls immediately and automatically through the self-service portal or via their channel of choice like Slack of MS Teams.
Augment | Automate
OUR VISION
To help mid-size enterprise customers realise demonstrable benefits of an intelligent service management platform to automate and augment to deliver improved business productivity. Servicely.ai achieves this with a single system of record delivered with out the box intelligence to manage work across the business from IT to Human Resources to any custom workflow.
Smart | Simple | Better
HOW IT WORKS
SMART
Using advanced Natural Language Understanding (NLU) and Machine Learning (ML), Servicely is able to understand the the issue described by the employee or Sevrice Desk agent. Servicely automates the required actions and where required provides the correct contextual knowledge using semantic search across the enterprise knowledge silos i.e. Sharepoint, Confluence etc.
SIMPLE
Servicely is an intelligent platform that Learns by Observing how your best Agents resolve issues. Servicely automatically builds machine models using these Observed Learnings to Augment other Agents and automate resolutions, significantly improving Self-Service resolution and reducing Agent call handle time. No need for a machine learning expert or data scientist.
Observe | Learn | Augment | Automate
BETTER
Using advanced Natural Language Understanding (NLU) Servicely understands the user's issues, knows what the required actions and automates the resolution. The Servicely Virtual Agent is accessible directly from the employees' collaboration tool of choice i.e. Slack or Teams  attitude. Continue reading and learn all there is to know about the smart tech behind our successful Software Startup.
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