AI added to a legacy suite
Twenty years of platform debt underneath. Every agent is another module, another license, another project.
Bring IT, HR, Finance and Legal together on one platform, where AI agents do the work and your people stay in control.
Request received. Resolution delivered.
Human approval for high-risk actions. A complete audit trail.
Twenty years of platform debt underneath. Every agent is another module, another license, another project.
Light to buy, thin to run. It can read and suggest, but the workflow, data and control still live elsewhere. Automate the easy, struggle with the difficult.
System of record, workflow and governed AI agents on one platform, across IT, HR, Finance and Legal. The agent resolves the request end to end.
From request to resolution without a human touching the queue — and a hard line, set by you, on what the agent can do alone.
Sofi reads the request. Checks context — who, what, what's happened before. Classifies it right, first time.
Sofi takes the action itself, resets, provisions, updates. Closes the ticket. Done.
Sofi only escalates what you allow it to, full context attached. You set the limits.
Behind the agent view is a self-service front door your whole business already knows how to use — HR, Finance, Facilities, Legal, not just IT. One catalogue, one knowledge base, one place to ask — reached from wherever people already work.
Employees ask in Teams, Slack, or the portal — SoFi resolves it right there. No new app to learn, no ticket to remember to check.
SoFi doesn't just handle tickets — it drafts, summarises, and automates the repetitive parts of your team's own work, freeing them for what actually needs a person.
Change workflows, forms, and automations in plain English — no developer queue, no professional-services invoice. Lower cost to configure means lower cost to own.
Most platforms retrofit AI onto twenty-year-old ticketing logic. Servicely was architected around agentic AI from day one — it's the foundation, not a feature.
IT isn't the only team fielding requests. One platform serves IT, HR, Finance, Facilities and Legal — not five disconnected point solutions.
Single-tenant data, bring-your-own-LLM, a full audit trail, and mandatory human approval on anything risky — governance your security team can sign off on.
“We've had amazing feedback on our service from our customers, our partners are loving the tighter communication, and our support team are having a much easier time managing their workload.”
“Since deploying Servicely, BUCS IT cut the time to assess chargeable tickets and prepare invoices by 92%.”
“The platform is intuitive and has given us the structure and visibility we were missing.”