“We had hundreds of paper-based forms that cut across different silos. We were finding it hard to find a tool that combines a fully-blown ITSM implementation (with critical capabilities like asset management and CMDB) with the ability to easily and flexibly digitise our forms-based workflows. Now we have brought visibility, control and efficiency to those workflows. Which is nice."

“Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.”