SERVICELY.AI
SMART | SIMPLE SERVICE DESK

Purpose-built for the mid-size enterprise, to resolve employees' IT support issues, instantly and automatically

 
Startup Room

WHO WE ARE

OUR STORY

Passionate about simplifying  the complexity of using Artificial Intelligence to improve business outcomes. We have developed the world's first Service Management platform that Observes your best Service Desk Agents and generates feature-rich machine models. We use these models to Augment your Agents and drive improved self-service resolutions rates.
It is fully automated with no requirement for a data scientist or machine learning experts.
Observe | Learn | Augment | Automate

 
Man Working

OUR TECHNOLOGY

Servicely combines the latest developments  in Natural Language Understanding and Machine Learning to understand the meaning of the employees issue and take automated actions to resolve the issue at machine speed.
Servicely breaks down the knowledge silos across the business using semantic search to provide the right information at the right time. With out -the-box pre-trained language models models and automated actions Servicely is ready to use on day one.
Solve more | More often

 

OUR VISION

To help mid-size enterprise customers realise demonstrable benefits of an intelligent service management platform to automate and augment to deliver improved business productivity. Servicely.ai achieves this with a single system of record delivered with out the box intelligence to manage work across the business from IT to Human Resources to any custom workflow. 
Servicely makes work 
Smart | Simple | Better

 

HOW IT WORKS

SMART

Using advanced Natural Language Understanding (NLU) and Machine Learning (ML), Servicely is able to understand the the issue described by the employee or Sevrice Desk agent. Servicely automates the required actions and where required provides the correct contextual knowledge using semantic search across the enterprise knowledge silos i.e. Sharepoint, Confluence etc.

 

SIMPLE

Servicely is an intelligent platform that Learns by Observing how your best Agents resolve issues. Servicely automatically builds machine models using these Observed Learnings to Augment other Agents and automate resolutions, significantly improving Self-Service resolution and reducing Agent call handle time. No need for a machine learning expert or data scientist.
Observe | Learn | Augment | Automate

 

BETTER

Using advanced Natural Language Understanding (NLU) Servicely understands the user's issues, knows what the required actions and automates the resolution. The Servicely Virtual Agent is accessible directly from the employees' collaboration tool of choice i.e. Slack or Teams  attitude. Continue reading and learn all there is to know about the smart tech behind our successful Software Startup.

 

"Finally a viable alternative to costly enterprise vendors"

DON'T BE STUCK IN THE NOW

 
 

GET IN TOUCH | REQUEST A DEMO

To schedule a product demo or request  a trial instance, please fill in your contact details