Blogs

Why implement service desk automation? By automating key IT Service Management processes, you can streamline ticket management, improve customer service, decrease downtime, and optimise your IT operations.

Traditional ESM has attractive points but the hidden pitfalls may make it a liability for your transformation agenda.

The shift from transactional to strategic HR is critical for any organisation that wants to capture the opportunities.

Employee self-service in the hybrid workplace is an increasingly popular trend that has many advantages. Discover all of the advantages here.

The debate over whether artificial intelligence will ever be able to fully replace human intelligence is a heated one, and it’s not going away