Managing Software Installations, Licenses and Contracts

Within Servicely's IT Asset Management (ITAM) module, businesses can manage software assets. This provides visibility over installations, licenses and contract information related to the software asset.

Video Transcript

In this short video, we'll have a look at how Servicely can help organizations manage software installations and software licenses. First of all, it's important to distinguish between the different types of licenses that are out there. In Servicely, we distinguish between device-based, user-based, concurrent-based, and other types of licenses. Servicely will also help you manage software contracts. You can view the different types of software license contracts and see the related licenses that sit under each. You can track whether your licenses are device-based or another type.

For example, if it's a device-based license, you would see the related installations, which appear at the bottom of the screen. The key aspect of license reporting is to track both licenses and installations, which is where the license overview comes in. The license overview shows you the metering elements, like software installations. It displays software installations against the number of licenses you have, visible at the bottom. The contract overview tells you about the different vendors you're managing and the different license types per vendor, including device-based, user-based, and concurrent-based licenses.

We can help you combine any elements of these if needed for your scenario. You'll also be able to manage and track all your different non-device, user, or concurrent user-based licenses. All in all, it's a comprehensive way of tracking all software installations. This information can come from whatever relevant source you'd like, typically from the likes of Intune, SCCM, or Landeeper. We can take that information, put it into the database, and you'll immediately have easy access to managing your software asset management process with Servicely.

‍

‍

Other Videos

View all

Managing Software Installations, Licenses and Contracts

See how you can manage software assets in Servicely's IT Asset Management Solution.

Service Portfolio Management and Continuous Service Improvement Demo

Check out this overview demo of our Service Portfolio Management and Continuous Improvement functions.

CMDB and IT Asset Compliance Reporting

See how you can use AI to create CMDB and IT asset compliance reports.

Managing Governance, Risk and Compliance in Servicely

See a demo of Servicely's Governance, Risk and Compliance solution.

Using Servicely's AI Code Assistant To Create Reports

Generate reports via our conversational AI Code Assistant.

Accelerate Employee Onboarding with Agentic AI for HR Teams

How can HR teams speed up employee onboarding? With Agentic AI in Servicely.

Creating AI Agents for Service Management (Webinar - UK Session)

See how you can create AI Agents for Service Management in this webinar.

Managing and Visualising IT Infrastructure in Servicely's CMDB

Effective IT Service Management needs a robust, visual CMDB. See how Servicely's CMDB works.

Manage Communications and Approvals via Microsoft Teams

Make communication and approvals a breeze with Servicely's Microsoft Teams integration.

Informed Change Management with Integrated CMDB

See how you can use our integrated, visual CMDB to make informed change management decisions.

Speed Up Request Management with Agentic AI

See how you can use Servicely's Agentic AI to speed up ITSM Request Management.

Using Agentic AI to Manage Major Incidents

See how Servicely's Agentic AI can identify related incidents and help you manage major incidents faster.

Major Incident Swarming via Microsoft Teams

See how you can integrate Servicely and Microsoft Teams to enable Major Incident Swarming directly in Teams.

Agentic AI Demo - Multi-Agent Orchestration in Servicely

In this video, we demonstrate Servicely's Multi-Agentic Orchestration within the platform's Agentic AI model.

Formalise Work Journals & Communications with GenAI

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

Manage Major Incidents and Mobilise Your Response in Microsoft Teams

Use Servicely's GenAI to Formalise Work Journals and Communications

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

AI-powered Incident Management Demo - ITSM

Servicely Intelligent ITSM Demo - Automate work and improve the IT service experience

How to fill gaps in your knowledge base - Servicely fills them with AI-driven content, instantly

Servicely leverages advanced generative AI to revolutionise knowledge management by intelligently identifying knowledge gaps and automatically generating high-quality articles. Through real-time analysis of search patterns, unresolved queries, and customer interactions, Servicely pinpoints areas where users are struggling to find the information they need. This proactive approach enables the platform to spot gaps in existing knowledge resources quickly, allowing organisations to respond to customer needs before they turn into support tickets. Once a gap is identified, Servicely’s AI instantly creates new, relevant knowledge articles tailored to answer specific, common questions. This automated content generation drastically reduces the time and resources traditionally required for manual article creation, empowering organisations to continuously expand their knowledge base with minimal human intervention. By keeping knowledge bases comprehensive and up-to-date, Servicely not only improves self-service effectiveness but also enhances user satisfaction and productivity, enabling users to solve issues on their own without having to engage support teams. The result is a smarter, faster, and more scalable approach to knowledge management that adapts to user needs dynamically, allowing organizations to maintain an edge in customer support and satisfaction.

Automating incident summaries with GenAI in Servicely

How Symbio Transformed their Service Management Operations with Servicely

Extreme Shift Left

Getting Started with AI in Service Management

Beyond Chatbots for Service Desk Automation

The Evolution of Service Desk Software

The State of the Service Desk

ITSM Overview

Customer Service Management

IT Asset Management

Automate Repetitive Active Directory Tasks

AI-Powered Workflows

Servicely is a sophisticated low-code platform with embedded self-learning artificial intelligence that helps the world’s greatest enterprises become more agile so they can respond to change. Our AI-powered workflow platform helps clients address their most pressing business concerns, such as personalising engagement, automating service, and optimising processes.

Other Resources

Case Studies

News

Blogs

No items found.

Stay Updated with Servicely

Sign up for our mailing list to stay in the loop with Servicely.

Sign Up
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Our Solutions

Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

Security Operations

Streamline and automate threat detection and response, resolve security incidents faster, and reduce the risk of downtime and data loss.

Risk Management

Identify, assess, and mitigate risks to protect your organisation from potential threats.

Vendor & Contract Management

Centralise and manage vendor relationships, contracts, and SLAs to ensure compliance, optimise performance, and mitigate risks across your supply chain.