Enterprise ITSM.
Half the ServiceNow cost.
Live in 12 weeks — not 12 months.
AI-native service management built to resolve 76% of tickets without a human touching them.
No bolt-on AI. No $200/seat licenses. No dedicated ServiceNow admin required.
73%
Platform cost reduction
97%
AI confidence score
12 wks
Average time to go live
SoFi
Servicely AI · System of Intelligence
LIVE
Employee · 9:42am
My MFA stopped working and I'm locked out.
Ticket #48213 — Resolved
MFA reset · SLA met · No engineer touched the keyboard
~20s
Resolution
73% platform cost reduction
76% of tickets resolved autonomously
Live in as fast as 12 weeks
Sound Familiar?
Most ITSM platforms were built to manage service work. Not eliminate it. The result: expensive, complex, and full of work your team shouldn't be doing.
01
You're paying for capabilities you'll never use.
The average mid-market IT team uses fewer than 20% of their ITSM platform's features. You're funding enterprise complexity — change advisory boards, configuration models, multi-cloud CMDB modules — built for the Fortune 500. Meanwhile, your service desk is still manually routing tickets. ServiceNow's response to this problem is to charge more, not less. Forced uplift cycles, per-module AI pricing, dedicated admin requirements. The bill goes up. The complexity stays.
< 20%
of platform features actually used
02
Every change needs a consultant.
For every $1 you spend on ServiceNow licenses, you spend $5 on the consultants required to configure, customize, and maintain it. That's Deloitte, KPMG, Accenture — certified ServiceNow developers at $180K/year. Not because your requirements are complex, but because the platform was built that way. Implementation runs 3 to 5 times the annual license fee before your team even logs in. That's not a platform cost. That's a consultant dependency hidden inside an enterprise contract.
$1 : $5
license spend vs consulting spend
03
Your AI suggests. It doesn't resolve.
Vendors claim 65-75% AI deflection. Independent analysis puts the actual industry average at 20-30%. The gap isn't a rounding error — it's a product gap. Most ITSM “AI” is a chatbot layer bolted onto a 1994 ticket architecture. It can suggest an article. It can't reset your MFA, provision a mailbox, or fix a network degradation without a human touching the keyboard. If your AI's best move is “here's a knowledge base article,” it isn't resolving work. It's just slowing down the escalation.
65-75% → 20-30%
claimed vs actual AI deflection
Your Team Has Better Things To Do Than Manage Tickets.
SoFi — Servicely's AI assistant — handles the repetitive work autonomously. Your team works on system stability, architecture, and the problems that actually need a human.
Your team focuses on what actually matters.
Password resets, ticket routing, access provisioning, status updates — SoFi handles them the moment the request comes in. No queue. No manual triage. No human required for work that shouldn't need one. The result isn't headcount reduction. It's headcount reallocation. Your best engineers stop spending 60% of their week on requests a junior team member could handle — and start working on the infrastructure work that's been backlogged for six months. Technology was supposed to give us time back. With Servicely, it finally does.
70%+
Reduction in time spent on repetitive service requests
Your team runs it. No ServiceNow developer required.
Describe a workflow in plain English. SoFi builds it. A new HR onboarding assistant, a facilities request flow, a custom integration with Azure DevOps — configured live, on screen, without writing a line of code and without calling a consultant. Servicely is highly extensible — and every agent and tool is permission-bound and auditable. Your IT team becomes its own implementation team. The $5 in consulting fees for every $1 in licenses? Eliminated.
90-95%
Of typical ServiceNow professional services work done through natural language in Servicely
30-50% less than you're paying now. All-inclusive.
One license. Everything included. No per-module AI fees. No upgrade overhead. No consultant dependency baked into the pricing structure. Unlike ServiceNow's forced uplift cycle — where your license cost goes up whether you asked for new features or not — Servicely's pricing doesn't increase unless your team grows.
$562K → $120K
One customer's actual ServiceNow to Servicely cost comparison
Choose Your Path. Either One Works.
Servicely offers two deployment models. One for teams ready to replace ServiceNow. One for teams that need to keep ServiceNow in place while adding AI on top.
Path 1 · Replace
Replace ServiceNow Entirely. Live in 12 Weeks.
Full platform replacement. Servicely becomes your system of record — incident management, change advisory, CMDB, knowledge, HR, facilities, GRC, and PPM — running on a single AI-native architecture. Your ServiceNow admins can run the migration themselves. No consultants required. This is the option for teams that have hit the wall on ServiceNow cost and complexity and are ready to move to a platform built for how service management actually works in 2026.
$562K → $120K
Real customer cost comparison: ServiceNow vs Servicely
Path 2 · Augment
Keep ServiceNow As Your System of Record. Add Servicely As Your AI System of Action.
Not ready to rip out ServiceNow? You don't have to. Servicely can sit above ServiceNow as an AI system of intelligence — SoFi handles the conversational layer, routes requests, executes autonomous actions, and feeds outcomes back into ServiceNow as the system of record. The result: ServiceNow stays in place for the compliance and configuration data your org relies on. Servicely adds the autonomous resolution layer that ServiceNow's native AI either can't provide or charges significantly more to deliver.
“From recording work to resolving work — without ripping out the platform you already have.”
How SoFi Resolves a Ticket. Start To Finish.
01
Employee describes the problem
No form to fill out. No category dropdown. The employee tells SoFi what's wrong in plain language — through chat, email, or your existing communication tools like Slack or Teams. “My MFA stopped working and I'm locked out.” That's the entire input.
My MFA stopped working and I'm locked out.
SoFi is typing…
02
SoFi engages the right agent
SoFi identifies the request type, classifies it, and routes it to the specialized agent built for that exact problem. An IT assistant handles identity and access. An HR assistant handles onboarding. A facilities assistant handles building requests. Each agent knows what it can act on — and what requires a human. Every agent is permission-bound and auditable.
SoFi
Assistant layer
-
IT
Agent
HR
Agent
Fac.
Agent
-
Tools
03
The agent executes — without waiting for a human
For an MFA reset: the agent connects to Entra ID, resets the credentials, confirms the action, and closes the ticket. Total time: around 20 seconds. No IT engineer touched the keyboard. For a more complex request — a new shared mailbox, a network issue, an onboarding workflow — the agent runs diagnostics, takes the appropriate action, or escalates with a full activity log already captured. The human who does get involved arrives with context, not questions. High-risk actions require human approval before execution — built into the architecture, not bolted on as an afterthought.
✓
Connect · Microsoft Entra ID
✓
Reset MFA credentials
✓
Confirm with employee
✓
Close ticket
// high-risk actions pause for human approval
04
Ticket closed. SLA met. Team never interrupted.
The employee gets a notification that their issue is resolved. The service record is complete — with the action taken, the time elapsed, and the SLA status. Your IT team sees the resolved ticket in the dashboard. Nobody had to touch it. That's what autonomous resolution actually looks like. Not a suggestion. Not a deflection. Resolution.
Ticket #48213
CLOSED
SLA
Met
Time
~20s
Jens Helstrup · Solution Consultant, Servicely
ServiceNow employee #350 before building on Servicely
ServiceNow employee #350 before building on Servicely
“If you can remember just three things
— assistants, agents, tools — you can apply any business process on top of that structure.”
— assistants, agents, tools — you can apply any business process on top of that structure.”
73% platform cost reduction.
That's a real customer. Not a projection.
Josh Day
Director of Digital Assets • Design to Production
Roland Gemmert
Head of Business Development Systems • BUCS IT
Jamie Murphy
Head of IT • IOR
Michael Stuart
Director Technology • 24x7 Solutions
Josh Day
Director of Digital Assets • Design to Production
Roland Gemmert
Head of Business Development Systems • BUCS IT
Jamie Murphy
Head of IT • IOR
Michael Stuart
Director Technology • 24x7 Solutions
Read customer stories on servicely
One Platform. Every Service Domain.
ITSM is where most customers start.
But SoFi works across every department that runs on service requests, workflows, and employee questions.
IT service management that resolves before it escalates.
Incident management, change advisory, problem management, CMDB, and knowledge — all managed through SoFi's AI assistant layer. Tickets that used to require a tier-1 analyst are resolved autonomously. Incidents that used to take 4 hours of diagnostics are triaged in 2 minutes. Built for IT teams that have outgrown Freshservice but don't want to pay the ServiceNow tax.
76% autonomous resolution at 97% AI confidence
See how ITSM works
SoFi · ITSM
LIVE
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Incident · auto-triaged
auto
HR requests that don't end up in an IT ticket.
Onboarding workflows, offboarding checklists, policy questions, benefits requests — SoFi handles them in HR's lane without routing through IT. HR business partners spend their time on strategy and people, not answering the same onboarding questions 47 times a year. Configurable in plain English. Glencore's entry point was HR — not IT.
76% autonomous resolution at 97% AI confidence
Explore HR automation
SoFi · ITSM
LIVE
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Maintenance requests, space booking, and visitor management — handled.
From building maintenance tickets to room reservations to visitor registration with QR code generation — facilities operations are service workflows. SoFi manages them the same way it manages IT: conversationally, autonomously, and with a full audit trail.
76% autonomous resolution at 97% AI confidence
See facilities use cases
SoFi · ITSM
LIVE
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Incident · auto-triaged
auto
External service delivery on the same platform as internal.
Extend Servicely's service management capabilities to your customers — case management, SLA tracking, escalation workflows, and customer-facing portals. One platform for internal and external service delivery. No second tool, no second license, no second implementation.
76% autonomous resolution at 97% AI confidence
Learn about CSM
SoFi · ITSM
LIVE
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Governance, risk, and compliance workflows that don't live in a spreadsheet.
Policy management, audit evidence collection, risk registers, and compliance workflows — structured, tracked, and audit-ready. GRC isn't a separate product or a separate license. It's built into the same platform your IT team uses every day.
76% autonomous resolution at 97% AI confidence
Explore GRC capabilities
SoFi · ITSM
LIVE
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Project tracking built for the teams already running on Servicely.
Portfolio analysis, project milestones, resource allocation, and Gantt charts — available inside the platform your team already uses for service delivery. No context switching between your ITSM platform and a separate project tool. Configured in plain English, deployed without development resources.
76% autonomous resolution at 97% AI confidence
See PPM in action
SoFi · ITSM
LIVE
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Incident · auto-triaged
auto
Enterprise Security. Four Controls.
Your Data, Your AI, Your Call.
Your Data, Your AI, Your Call.
AI that you can't control is AI you can't trust. Servicely is built on four explicit controls — so every
buyer, CISO, and compliance team can see exactly how the AI works, what it can do, and what it can't.
buyer, CISO, and compliance team can see exactly how the AI works, what it can do, and what it can't.
01
Data Control
Your data stays in your tenant. Full stop. Servicely runs on dedicated single-tenant architecture — your instance is isolated, your data never shares infrastructure with another customer, and it is never used to train any AI model. Single-tenancy isn't a feature we charge extra for. It's the default.
Dedicated Single-Tenant Architecture · AES-256 Encryption at Rest & in Transit
02
Model Control
You choose the AI model. Servicely supports BYO LLM — bring your own Anthropic or approved LLM subscription. Full control over AI model spend, data routing, and compliance obligations. Servicely does not proxy your prompts. Your security team approves the model. You own the relationship with the model provider.
Bring Your Own LLM
03
Action Control
Every agent and tool in Servicely is permission-bound and auditable. SoFi and the specialist agents can only take actions they have been explicitly authorized to take — nothing runs outside the defined permission scope. This isn't a policy statement. It's how the architecture works. Agents don't request permissions at runtime. Permissions are defined, reviewed, and locked before an agent is deployed.
SOC 2 Type 2 Certified (independent audit of security and availability controls, renewed annually)
04
Human Control
High-risk actions require human approval before execution. This is built into the platform architecture — not a setting someone has to remember to turn on. For any action that crosses a defined risk threshold, the workflow pauses, a notification goes to the right person, and the agent waits for approval before proceeding. Your team stays in control. The AI does the work. A human reviews what matters.
99.98% Uptime SLA + HIPAA Ready — BAA Available
Connects to the tools your team already use.
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See It Resolve a Real Ticket.
30-minute personalized demo. We'll show you your use case, not a generic walkthrough. If you're on ServiceNow, we'll show you what the 12-week migration looks like. If you're on Freshservice, we'll show you where the AI capability gap is.
No credit card. No commitment. Typically 30 minutes or less.