.svg)
From assist to autonomous intelligence AI that gets work done
Servicely Agentic AI unites IT, HR, Facilities and Finance on a single system of record with an AI workforce that doesn’t just suggest next steps, it takes action.
Resolve work faster, cut manual effort, and deliver consistent service experiences across the enterprise.
Core AI Capabilities
Servicely 24/7 Co-Pilot & Conversational AI
Supercharge your workforce with an AI co-pilot that advises and acts.
- Draft responses and resolutions
- Recommend next steps
- Execute routine actions across workflows
- Escalate intelligently for exceptions
Servicely Domain Assistants & Intelligent Orchestration
From conversation to coordinated execution — AI that manages the work.
Servicely’s domain-specific Assistants sit between user conversations and execution tools, acting as intelligent middle managers that interpret intent, apply context, and orchestrate the right agents to get work done.
- Interpret user intent with full service, asset, and organisational context
- Decide which AI agents are required and in what sequence
- Select and invoke the right tools and workflows automatically
- Coordinate execution across teams and systems
- Escalate to humans when approvals, judgement, or exceptions are required
Autonomous acting agents
AI agents working around the clock to detect, respond, and resolve incidents automatically.
- Detect and correlate signals
- Diagnose root cause quickly
- Remediate and restore service
- Create/update incidents and communicate status in real time
Knowledge intelligence
Supercharge your workforce with an AI co-pilot that advises and acts.
- Find answers instantly from embedded knowledge
- Recommend the best runbook / next step
- Knowledge quality checker to improve accuracy and consistency over time
Reporting & analytics with AI
- Automated insights, summaries, and trend detection
- AI-generated dashboards and reports for leaders
- Proactive recommendations based on patterns
Single connected platform
- One data model, one workflow engine, one view of work
- Context drives faster decisions and safer automation
Build your own agents
Design agents around your operations
- Create custom agents for your services, approvals, SLAs, and policies
- Extend with tools and integrations (including MCP servers for faster adoption)
- Standardise outcomes while keeping flexibility as you scale
How it Works
Understand
Decide
Act
Learn & Improve
Agent Gallery
Major Incident Agent
Auto-escalates, swarms, coordinates updates, drives resolution
Asset Agent
“Check my Asset” – Finds ownership, warranty, compliance and history instantly
Knowledge Agent
Suggests runbooks, drafts articles, improves findability
Identity Access Agents
Add user to group, Remove user, Disable user with approvals + audit trail
Knowledge Quality Checker
Flags stale/low-quality content and recommends edits
Contrast Checker
Identifies contracts expiring in the next N days and triggers workflows
Password Change Agent
Guides + automates resets, reduces repeat tickets
Problem Management Agent
Spots patterns, links related incidents, proposes fixes
What makes Servicely different
Traditional service management makes teams the “router” for work — triage, classify, chase updates, and manually execute routine tasks.
With Servicely: Work is detected, prioritised, orchestrated, and completed by agents with full context from the platform. Where human intent meets AI execution.
Agentic AI built in - not bolted on
Servicely agents run inside your service workflows with full context: requester, service, asset, SLA, approvals, knowledge, and history — so they can safely act, not just answer.
One platform across the enterprise
From IT to HR to Facilities — agents operate across teams because the platform connects everything. No “AI island” per department.
From answers to actions
Servicely Co-Pilot doesn’t stop at guidance. It can execute: update records, route work, run checks, trigger automations, and close the loop.
Build your own agents + tools
Create purpose-built agents for your business (and the way you operate), extend capabilities with tool integrations, and scale quickly with MCP servers to accelerate adoption.
Functional Examples
HR AI Assistant
From inquiry to answer — instant, policy-accurate HR support.
Servicely’s HR Agent understands your policies and embedded knowledge to deliver compliant, consistent answers in seconds — freeing HR for higher-value work.
IT Assistant
Detect, diagnose, and fix issues in real time — before users are impacted.
Servicely IT Agents monitor services, identify root cause immediately, and take corrective action automatically — shifting IT from firefighting to innovation.
Finance Assistant
Finance made frictionless — automated tasks with seamless ERP/accounting integration.
From invoice status checks to reconciliation workflows, Finance Agents reduce manual effort and errors while accelerating processing.
Trust, Control, and Governance
Agentic AI needs guardrails. Servicely supports:
- Human-in-the-loop for approvals and exceptions
- Auditability of actions taken
- Role-based access and policy alignment
- Clear escalation paths for high-risk workflows
Realise the Impact of Agentic AI
Ready for an AI workforce that actually executes?
Book a demo to see how Servicely Agentic AI unites services, breaks silos, and completes work end-to-end.
