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Freshservice's simplicity limiting your MSP's growth?
Servicely is an enterprise-grade platform built for rapidly growing MSPs, powered by built-in AI. Scale with confidence.
Freshservice is a great option for smaller IT teams that need a pre-configured ITSM tool. But as MSPs scale and business complexity grows, the limitations become clear: workflows that don't support complexity, limited automations, simple reporting, a constrained CMDB and configurations that aren't easy to customise.
Servicely gives enterprises a future-ready alternative: an AI-native service management platform built for flexibility, deep automation, cross-team service delivery, and enterprise-level resilience without the workarounds, simplifications, or pre-defined constraints that Freshservice requires.
Organisations adopt Servicely to modernise operations, increase automation, reduce administrative overhead, and build service delivery that can actually scale.
Built for the complexities of MSP growth.
Welcome to servicely.
Servicely blends all your MSP critical workflows into a single, configurable system built for scaling MSPs.
introducing SERVICELY
Remediate incidents quickly, have full visibility over operations and never breach an SLA again
Faster incident classification and routing with AI powered ITSM
IT Service Management
Efficiently manage unforeseen issues and root cause analysis, ensuring uptime and reliability for client systems.
AI Powered Automation & Intelligence
Automate repetitive tasks and orchestrate workflows with AI agents that take manual labour from your customer facing teams
Multi-Tenancy for MSP
Built for MSP's with data separation and security so you can comfortable give your customer access.
A single view of all assets, locations and connections
Comprehensive Asset Repository & Tracking
Maintain a detailed inventory of client IT assets, tracking lifecycle and configuration changes.
Complete CMDB Context
Maintain a single source of truth for all assets and dependencies to deliver instant context for every incident and change.
Integrated with Service Management
Ensure asset information is accurately reflected within service desk operations, facilitating informed service delivery.
Full visibility across all service line bottlenecks and profitability
SLA Tracking Tools
Maintain a detailed inventory of client IT assets, tracking lifecycle and configuration changes.
Performance Analytics
Use Servicely’s advanced analytics to gain insights into service performance and client satisfaction metrics.
Surveys & Feedback
Capture client satisfaction after each interaction to identify improvement areas and strengthen long-term relationships.
POWERED BY AGENTIC AI
With advanced built-in AI that anticipates, automates and acts on its own
Advanced AI that automates, anticipates, and integrates for peak efficiency
AI-Powered Workflows and Automation
Automate routine tasks, such as ticket routing and incident triage, through integrated AI tools, leveraging machine learning for continuous improvement.
Intelligent AI Agents
AI agents that understand context and automate tasks and work to delivery best in class customer service.
Integration-Driven Efficiency
Seamlessly connect with core MSP tools to eliminate double handling, reduce context switching, and boost overall productivity.
SEAMLESS CLIENT MANAGEMENT
With seamless client management to onboard faster, manage as many clients as needed, and personalise every single one
Unified Customer Service Portal
Clients gain access to a user-friendly interface where they can log incidents, request services, and track changes in real-time.
Service Catalogue Management
MSPs can offer a tailored selection of services that clients can easily access and manage.
Email & Vendor Integrations
Automate ticket creation and vendor updates to ensure clear hand-offs, reduce overhead, and improve visibility.
Seamless Multi-Tenancy Support for growth at scale
Centralised, Configurable Management for Multiple Clients
Robust multi-tenancy capabilities to manage multiple client environments from a single platform, each with its own individual configurations and customisations.
Tailored Client Portals
Features the ability to create custom-branded client portals, enhancing the client experience with personalised service offerings and streamlined access to services.
Dynamic and Customisable Offerings
Allows MSPs to define and manage a catalogue of services tailored to client needs, with the flexibility to quickly adapt to changes in service offerings or client requirements.
Real-Time Access
Clients can easily access and manage their service subscriptions through an intuitive portal, increasing engagement and satisfaction.
Enhanced Security and Compliance Features
Built-In Security Protocols
Incorporates robust security measures such as role-based access control and data encryption to safeguard client data.
Regulatory Compliance
Ensures MSPs maintain adherence to prevalent industry regulations, reducing legal risks and enhancing client trust.
Are you ready to grow your MSP with confidence?
