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AI Agents That Execute Work — Not Just Manage It
Transform self-service into zero-touch resolution with autonomous service AI agents that move beyond conversation to autonomously complete end-to-end tasks.
See AI In Action
75%
of incidents auto-resolved before a ticket is ever raised.
SoFi
Autonomous service AI · live demo
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SoFi works across your whole organisation — resolving for end users, assisting agents, and configuring the platform for admins.
Built for the People Who Run Service
Give every agent an AI teammate that clears the queue.
Password reset
Auto-resolved
VPN access
Auto-resolved
Software install
Auto-resolved
Resolve Work Before It Becomes a Ticket
If it's sitting in a queue, your system has already failed. SoFi goes beyond triaging and classifying to auto-resolving 75% of incidents with confidence before a ticket is raised — with a full AI team of assistants and agents working behind the scenes.
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SoFi Co-Pilot
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AI Co-Pilot for All Work
When a ticket does land, the guesswork is already done. Talk to SoFi about the ticket you're working on in natural language. She reads the ticket data, searches your knowledge base, recommends next steps, and drafts customer replies — like a senior engineer beside every agent, 24/7.
New
Ticket
AL
Alex
Network
PR
Priya
Identity
SM
Sam
Endpoints
AI Co-Pilot for All Work
When a ticket does land, the guesswork is already done. Talk to SoFi about the ticket you're working on in natural language. She reads the ticket data, searches your knowledge base, recommends next steps, and drafts customer replies — like a senior engineer beside every agent, 24/7.
How AI Executes Work
Servicely AI is embedded across every layer of the platform — detecting, diagnosing and executing work automatically.
Monitoring SLAs
Triggering integrations
Resolving autonomously
24/7
Agents
Autonomous backend workers. They make decisions, take actions, trigger integrations and monitor SLAs — independently, around the clock.
How do I reset this?
Here's how — step by step.
Assistants
Multi-turn conversational AI for users, agents and admins — specialised for areas like Incident, CMDB and Reporting.
Input
Output
Prompts
Single-turn AI actions: classification, summarisation, validation and content generation. Configurable by admins with minimal code.
API
Tools
Scripted actions — API calls and database operations — made available to assistants and agents. Your integrations, powered by AI.
Bring Your Own LLM
Your AI, no lock-in. Use the models you trust — OpenAI, Azure, Anthropic or others. Mix models by task, control your data, and avoid vendor lock-in entirely.
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SoFi routes
GPT-4o
OpenAI
Azure
Azure OpenAI
Claude
Anthropic
Yours
+ others