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AGENTIC AI
AI Agents that execute work - not just manage it
Transform self-service into zero-touch resolution with autonomous service AI agents that move beyond conversation to autonomously complete end-to-end tasks.
For Agents
Resolve work before it becomes a ticket
If it's sitting in a queue, your system has already failed. SoFi goes beyond triaging and classifying to auto-resolving 75% of incidents with confidence before a ticket is raised with a full AI team of assistants and agents working behind the scenes.
AI Co-Pilot for all work
When a ticket does land, the guesswork is already done. Talk to SoFi about the ticket you're working on using natural language. She reads the ticket data, searches your knowledge base, recommends next steps, and drafts customer replies. Like having an experienced senior engineer sitting next to every agent, 24/7.
Autonomous Triage & Dispatch
Stop routing to teams. Start routing to individuals. Round-robin, skills-based, workload-aware, and location-based routing. The right ticket reaches the right person automatically.
For Admin
Replace consultants with Vibe Code
Stop relying on expensive consultants. Describe workflows in plain English. Servicely AI Agents configure the platform.
Build Enterprise workflows in minutes
Build complex reports and dashboards, design portals, create governance frameworks, even build entire custom applications — by having a conversation with SoFi. AI-driven configuration turns days of work into minutes. No consultants. No backlog. No waiting.
Prompt driven workflows: Describe it, automate it
Create custom AI-powered automations: validate requests against your policies, auto-categorise emails, generate responses in your brand voice, check data quality, summarise long communications — anything you can describe in a prompt.
For End Users
Employees AI Assistant 24/7
Ask for anything - Servicely AI fulfils requests instantly across systems. No forms. No tickets. Just outcomes.
Instant Answers, Zero Waiting
Ask a question in plain language and get the right answer immediately. Servicely AI searches knowledge, checks your systems, and resolves issues before a ticket is ever created.
Get help where you work
Slack, Teams, email, portal. Servicely AI meets you in the tools you already use. Just ask.
How AI executes work
Servicely AI is embedded across every layer of the platform - detecting, diagnosing, and executing work automatically.
Assistants
Multi-turn conversational AI for users, agents, and admins for specialised areas like Incident Assistant, CMDB Assistant, Reporting Assistant.
Agents
Autonomous backend workers. Make decisions, take actions, trigger integrations, monitor SLAs, independently and around the clock.
Prompts
Single-turn AI actions. Classification, summarisation, validation, content generation. Configurable by admins with minimal code.
Tools
Scripted actions (API calls, database operations) made available to assistants and agents. Your integrations, powered by AI.
Bring Your Own LLM
Bring your own LLM change to Your AI, No Lock in. Use the models you trust: OpenAI, Azure, Anthropic, or others.
Mix models by task, control your data, and avoid vendor lock-in entirely.