Enterprise ITSM.
Half the ServiceNow cost.
Live in 12 weeks — not 12 months.
AI-native service management built to resolve 76% of tickets without a human touching them.
No bolt-on AI. No $200/seat licenses. No dedicated ServiceNow admin required.
See AI resolve a real ticket in 90 seconds
Or book a 30-minute personalized demo
73%
Platform cost reduction
97%
AI confidence score
12 wks
Average time to go live
SoFi
Servicely AI · System of Intelligence
LIVE
Employee · 9:42am
My MFA stopped working and I'm locked out.
Ticket #48213 — Resolved
MFA reset · SLA met · No engineer touched the keyboard
~20s
Resolution
73% platform cost reduction
76% of tickets resolved autonomously
Live in as fast as 12 weeks
Sound Familiar?
Most ITSM platforms were built to manage service work. Not eliminate it. The result: expensive, complex, and full of work your team shouldn't be doing.
01
You're paying for capabilities you'll never use.
The average mid-market IT team uses fewer than 20% of their ITSM platform's features. You're funding enterprise complexity — change advisory boards, configuration models, multi-cloud CMDB modules — built for the Fortune 500. Meanwhile, your service desk is still manually routing tickets. ServiceNow's response to this problem is to charge more, not less. Forced uplift cycles, per-module AI pricing, dedicated admin requirements. The bill goes up. The complexity stays.
< 20%
of platform features actually used
02
Every change needs a consultant.
For every $1 you spend on ServiceNow licenses, you spend $5 on the consultants required to configure, customize, and maintain it. That's Deloitte, KPMG, Accenture — certified ServiceNow developers at $180K/year. Not because your requirements are complex, but because the platform was built that way. Implementation runs 3 to 5 times the annual license fee before your team even logs in. That's not a platform cost. That's a consultant dependency hidden inside an enterprise contract.
$1 : $5
license spend vs consulting spend
03
Your AI suggests. It doesn't resolve.
Vendors claim 65-75% AI deflection. Independent analysis puts the actual industry average at 20-30%. The gap isn't a rounding error — it's a product gap. Most ITSM “AI” is a chatbot layer bolted onto a 1994 ticket architecture. It can suggest an article. It can't reset your MFA, provision a mailbox, or fix a network degradation without a human touching the keyboard. If your AI's best move is “here's a knowledge base article,” it isn't resolving work. It's just slowing down the escalation.
65-75% → 20-30%
claimed vs actual AI deflection
Your Team Has Better Things To Do Than Manage Tickets.
SoFi — Servicely's AI assistant — handles the repetitive work autonomously. Your team works on system stability, architecture, and the problems that actually need a human.
Your team focuses on what actually matters.
Password resets, ticket routing, access provisioning, status updates — SoFi handles them the moment the request comes in. No queue. No manual triage. No human required for work that shouldn't need one. The result isn't headcount reduction. It's headcount reallocation. Your best engineers stop spending 60% of their week on requests a junior team member could handle — and start working on the infrastructure work that's been backlogged for six months. Technology was supposed to give us time back. With Servicely, it finally does.
70%+
Reduction in time spent on repetitive service requests
Your team runs it. No ServiceNow developer required.
Describe a workflow in plain English. SoFi builds it. A new HR onboarding assistant, a facilities request flow, a custom integration with Azure DevOps — configured live, on screen, without writing a line of code and without calling a consultant. Servicely is highly extensible — and every agent and tool is permission-bound and auditable. Your IT team becomes its own implementation team. The $5 in consulting fees for every $1 in licenses? Eliminated.
90-95%
Of typical ServiceNow professional services work done through natural language in Servicely
30-50% less than you're paying now. All-inclusive.
One license. Everything included. No per-module AI fees. No upgrade overhead. No consultant dependency baked into the pricing structure. Unlike ServiceNow's forced uplift cycle — where your license cost goes up whether you asked for new features or not — Servicely's pricing doesn't increase unless your team grows.
$562K → $120K
One customer's actual ServiceNow to Servicely cost comparison