Service Desk Automation

Unlock your productivity with Servicely’s AI-Powered Workflow Platform

By Dion Williams
CEO & Founder, Servicely · 30+ years in enterprise ITSM
August 23, 2023

For businesses, time is money. Every minute spent on manual, repetitive tasks is a minute that could have been dedicated to strategic decision-making and revenue-generating activities.

From complex approval processes to managing vast amounts of data, the need for a smarter, more streamlined approach is evident. This is where Servicely's AI-Powered Workflow Platform comes to the rescue.

Let's dive into the remarkable features that will unlock your productivity and transform the way your business operates.

Simplify Development with Low-Code

As a business leader, you don't want your IT team tied up in lengthy development cycles. Servicely's Low-Code Platform allows you to create, customise, and deploy workflows without the need for extensive coding knowledge.

Democratising and simplifying development in this way speeds up your development process and empowers business users to participate actively in workflow creation.

Democratised development also allows you to tap into institutional knowledge, empowering employees from all over the business to create solutions for real-time business problems. Open the door to broader collaboration and allow teams from across the business to come up with innovative solutions.

Intelligent AI-Powered Workflow Automation

Servicely's AI-Powered Workflows takes automation to a whole new level. By leveraging AI, the platform can analyse, learn, and optimise your workflows continuously. As mundane tasks are automated, your employees can focus on more strategic and value-driven activities that ultimately drive real results for your business. AI-driven decision-making ensures that your workflows adapt to changing conditions, leading to increased efficiency and reduced human error.

Moreover, self-learning AI means your workflows and business processes become smarter over time, allowing employees to perform simple tasks with ease (with no queues) and focus on rewarding, high-impact projects.

Virtual Assistant: Your Personal Workflow Aid

Imagine every employee in your enterprise had their own dedicated assistant, handling their routine tasks and answering their every question. A dream come true? Potentially!Servicely brings this vision to reality with our virtual assistant. This smart assistant can handle a wide range of tasks, from providing information on workflow status to automating routine processes. Employees can interact with the virtual assistant through natural language commands, making it an accessible and user-friendly tool for everyone in your organisation.

Virtual assistants can help answer FAQs, prompt users to change passwords when necessary, surface relevant information as required/asked and even provide strategic recommendations steeped in data. Seamless and instant support as required!

Empowering Employees with Self-Service

Self-service puts the power in the hands of your employees. They can initiate workflows, track progress, and access relevant information without relying on IT or administrative support, and more importantly, without wasting time waiting in a queue for assistance. This not only reduces dependency on internal teams but also improves transparency and collaboration across your organisation.

Long gone are time-wasting queues at IT service desks and order-taking HR teams - empowered employees access information immediately and make faster, more informed decisions. Now, armed with more time and automation, service-providing teams like IT and HR can offer a customised, high-touch service for the pressing issues that require human attention.

Insights at your Fingertips with Dashboard & Reporting

Real-time insights are key to making quick, informed decisions. Servicely's dashboard and reporting features provides comprehensive analytics to track performance metrics, identify bottlenecks and monitor the efficiency of your processes from a single dashboard. With access to data-driven insights, you can identify areas for improvement and optimise performance against KPIs.

Elevate Your Enterprise with Servicely

We built Servicely from the ground up to eliminate the frustrations of legacy systems. With intelligent automation, self-service capabilities, and actionable insights, you'll witness a significant transformation in efficiency and overall performance.

Economical, with a single price point covering all applications, Servicely delivers tangible benefits in weeks and net economic benefit (ROI) in mere months. Embrace the power of artificial intelligence and let Servicely revolutionise the way your enterprise operates.

Don't let your workflows hold you back; it's time to unlock your enterprise's true potential!

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Monthly Ticket Volume Annual Tickets Cost at $22/ticket
500 6,000 $132,000
1,000 12,000 $264,000
2,500 30,000 $660,000
5,000 60,000 $1,320,000
Scenario 1,000 tickets/month Annual cost
Before AI (all manual at $22) $22,000/mo $264,000
After AI (60% deflected at $3, 40% assisted at $12) $6,600/mo $79,200
Annual savings on ticket handling alone $184,800

Want to run these numbers against your own service desk?

We'll walk through the ROI calculation with you in a 30-minute session — using your actual ticket volume, team size, and current tool costs. No slides. Just your numbers.

Book a personalised ROI session with Servicely
1Annual ticket handling cost (monthly volume × 12 × $22 per ticket)
2Current platform licensing + implementation overhead
3Analyst capacity lost to low-value work (hours × analyst fully-loaded cost)
4Estimated employee lost productivity from MTTR (avg resolution time × impacted users × avg. hourly cost)
1New platform licensing (compare against current — Servicely typically lands at a fraction of ServiceNow's cost)
2Reduced ticket handling (60% of volume deflected; remainder at reduced cost per ticket)
3Analyst capacity recovered (40% productivity gain applied to current team cost)
4MTTR-related productivity recovery (300% faster resolution applied to your incident frequency)

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