Bayanex Partners with Servicely to Deliver AI-First Service Management in the UK

We’re excited to announce a strategic partnership between Servicely and Bayanex, who join Servicely’s growing partner network to provide service management consultancy and implementation in the UK & EMEA region.

Bayanex, co-founded by Steve Mamelok & Wasan Talal, have a proven track record and deep expertise across IT Service Management (ITSM) and Enterprise Service Management (ESM) consultancy and implementation, having previously built a leading independent ServiceNow consultancy and delivered hundreds of projects over the past decade. 

“We're thrilled to welcome Bayanex to the Servicely partner ecosystem. Steve Mamelok, Wasan Talal, and their team bring a wealth of experience from their successful journey building and exiting a leading ServiceNow partner—exactly the kind of experience that will help drive Servicely’s next phase of growth.” Dion Williams, CEO of Servicely, said.

Together with Bayanex, Servicely will be bringing an AI-first approach to service management. Built AI-native, with Agentic AI and Generative AI embedded across every facet of the platform, Servicely enables businesses to deliver self-service 24/7, augment their service agents with an AI copilot that surfaces key information and carries out remediations, and proactively identify and resolve problems with AI agents. Through this strategic partnership, we look to combine Servicely’s intelligent service management platform with Bayanex proven delivery experience to transform and accelerate service delivery for our customers.

Dion Williams shared: “Bayanex’s belief in our AI-native platform, and the opportunity it represents to redefine enterprise service management, speaks volumes. Together, we’re challenging the status quo and bringing a smarter, faster way to deliver service transformation. The future of service management is intelligent, agile, and partner-powered – and we’re proud to have the powerhouses at Bayanex driving this alongside us.” 

As Bayanex continues to grow, Servicely is leading their product strategy, becoming their flagship solution in helping customers modernise their enterprise service management. 

“I’ve worked with a range of service platforms over the years,” said Steve Mamelok, Co-Founder of Bayanex, “There really is nothing besides Servicely, that has been built AI-native and has the platform capabilities needed to deliver true flexibility and transformation that businesses are crying out for. We’re delighted to be partnering with Servicely and can’t wait to see the transformative impact for our customers.”

For any questions, contact us here.

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