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Blogs

Blogs

Check out our latest blogs on topical
industry themes.

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What ServiceNow’s Moveworks Acquisition Means for the Future of AI in Service Management

Artificial Intelligence

What ServiceNow’s Moveworks Acquisition Means for the Future of AI in Service Management

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Delivering Enterprise Service Management in Microsoft TeamsDelivering Enterprise Service Management in Microsoft Teams
Uncategorized

Delivering Enterprise Service Management in Microsoft Teams

Integrating Microsoft Teams with your Enterprise Service Management platform enables you to deliver service where your team communicate.
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4 Signs It’s Time To Change Your IT Service Management (ITSM)4 Signs It’s Time To Change Your IT Service Management (ITSM)
Service Management
Uncategorized

4 Signs It’s Time To Change Your IT Service Management (ITSM)

What are the signs that your IT Service Management (ITSM) platform is hurting your business more than it's helping?
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6 Practical Uses of AI in Service Management6 Practical Uses of AI in Service Management
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6 Practical Uses of AI in Service Management

AI is everywhere, but are you using it to elevate your ITSM and ESM? Here are 6 practical uses of AI that create AI Service Management.
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Companies Preparing for the AI Revolution: Why Chief AI Officers Should Be at the ForefrontCompanies Preparing for the AI Revolution: Why Chief AI Officers Should Be at the Forefront
AI Automation
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Companies Preparing for the AI Revolution: Why Chief AI Officers Should Be at the Forefront

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How AI will Redefine Customer ExperiencesHow AI will Redefine Customer Experiences
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How AI will Redefine Customer Experiences

Explore the transformative role of Artificial Intelligence in enhancing customer service through personalization, efficiency, and data-driven insights
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Navigating the AI Revolution: Opportunities in the Changing Landscape of WorkNavigating the AI Revolution: Opportunities in the Changing Landscape of Work
Uncategorized

Navigating the AI Revolution: Opportunities in the Changing Landscape of Work

IMF analysis reveals AI's potential to impact 40% of global jobs, driving productivity and inclusivity in the workforce through automation and skill development opportunities.
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Case Studies

Learn how organisations like yours are tackling
business challenges with Servicely.

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Design to Production (D2P)

Design to Production (D2P)

How Design to Production cut on-site response processes in half and reduced incident resolution times by 50% with Servicely.

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Maximizing Efficiency with IT Solutions

Discover how cloud computing can transform your business operations.

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Design to Production (D2P)

How Design to Production cut on-site response processes in half and reduced incident resolution times by 50% with Servicely.

IOR

How IOR gained complete visibility and control of their IT workload and reduced their Incident Volume by 50% with Servicely.

Videos

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Use Servicely's GenAI to Formalise Work Journals and Communications

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

AI-powered Incident Management Demo - ITSM

Servicely Intelligent ITSM Demo - Automate work and improve the IT service experience

How to fill gaps in your knowledge base - Servicely fills them with AI-driven content, instantly

Automating incident summaries with GenAI in Servicely

How Symbio Transformed their Service Management Operations with Servicely

Extreme Shift Left

Getting Started with AI in Service Management

AI Service Desk Automation

Beyond Chatbots for Service Desk Automation

The Evolution of Service Desk Software

The State of the Service Desk

ITSM Overview

Customer Service Management

IT Asset Management

Virtualisation Provisioning

Automate Repetitive Active Directory Tasks

AI-Powered Workflows

Servicely is a sophisticated low-code platform with embedded self-learning artificial intelligence that helps the world’s greatest enterprises become more agile so they can respond to change. Our AI-powered workflow platform helps clients address their most pressing business concerns, such as personalising engagement, automating service, and optimising processes.

Servicely in the news

Discover news articles about Servicely.

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ServicelyAI ramps up their board with appointment of an industry veteran

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New Automated Service Desk Servicely.ai uses AI to efficiently resolve IT support issues

Introducing the world’s first Intelligent IT Service Management Platform designed and developed in Australia

Australian-made ITSM vendor Servicely launches

Our Solutions

Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

Enterprise Service Management (ESM)

Enterprise-wide service management centralised into a single platform.

IT Service Management (ITSM)

Empower your IT team to deliver ITIL-aligned service faster and easier than ever before.

IT Asset Management (ITAM)

Manage your hardware, software, and software licenses in real time.

HR Service Delivery

Put your people first by giving your HR team the tools they need to engage and retain employees.

Project Portfolio Management

Manage projects from start to finish, delivering them on time and on budget.

Customer Service Management

Delight your customers with superb service.