Managing and Visualising IT Infrastructure in Servicely's CMDB

Effective IT Service Management needs a robust, visual CMDB. See how Servicely's CMDB works.

Manage Communications and Approvals via Microsoft Teams

Make communication and approvals a breeze with Servicely's Microsoft Teams integration.

Informed Change Management with Integrated CMDB

See how you can use our integrated, visual CMDB to make informed change management decisions.

Speed Up Request Management with Agentic AI

See how you can use Servicely's Agentic AI to speed up ITSM Request Management.

Using Agentic AI to Manage Major Incidents

See how Servicely's Agentic AI can identify related incidents and help you manage major incidents faster.

Major Incident Swarming via Microsoft Teams

See how you can integrate Servicely and Microsoft Teams to enable Major Incident Swarming directly in Teams.

Agentic AI Demo - Multi-Agent Orchestration in Servicely

In this video, we demonstrate Servicely's Multi-Agentic Orchestration within the platform's Agentic AI model.

Formalise Work Journals & Communications with GenAI

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

Manage Major Incidents and Mobilise Your Response in Microsoft Teams

Use Servicely's GenAI to Formalise Work Journals and Communications

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

AI-powered Incident Management Demo - ITSM

Servicely Intelligent ITSM Demo - Automate work and improve the IT service experience

How to fill gaps in your knowledge base - Servicely fills them with AI-driven content, instantly

Servicely leverages advanced generative AI to revolutionise knowledge management by intelligently identifying knowledge gaps and automatically generating high-quality articles. Through real-time analysis of search patterns, unresolved queries, and customer interactions, Servicely pinpoints areas where users are struggling to find the information they need. This proactive approach enables the platform to spot gaps in existing knowledge resources quickly, allowing organisations to respond to customer needs before they turn into support tickets. Once a gap is identified, Servicely’s AI instantly creates new, relevant knowledge articles tailored to answer specific, common questions. This automated content generation drastically reduces the time and resources traditionally required for manual article creation, empowering organisations to continuously expand their knowledge base with minimal human intervention. By keeping knowledge bases comprehensive and up-to-date, Servicely not only improves self-service effectiveness but also enhances user satisfaction and productivity, enabling users to solve issues on their own without having to engage support teams. The result is a smarter, faster, and more scalable approach to knowledge management that adapts to user needs dynamically, allowing organizations to maintain an edge in customer support and satisfaction.

Automating incident summaries with GenAI in Servicely

How Symbio Transformed their Service Management Operations with Servicely

Extreme Shift Left

Getting Started with AI in Service Management

AI Service Desk Automation

Beyond Chatbots for Service Desk Automation

The Evolution of Service Desk Software

The State of the Service Desk

ITSM Overview

Customer Service Management

IT Asset Management

Virtualisation Provisioning

Automate Repetitive Active Directory Tasks

AI-Powered Workflows

Servicely is a sophisticated low-code platform with embedded self-learning artificial intelligence that helps the world’s greatest enterprises become more agile so they can respond to change. Our AI-powered workflow platform helps clients address their most pressing business concerns, such as personalising engagement, automating service, and optimising processes.